New American Funding - Dallas, TX

Dallas, TX

4.75

(11,713)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,713)

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5 Star

86%

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Bien Nguyen was hard to contact. He very rarely answered the phone. I guess he was too busy. Margie Bautista ignored or just didn't answer some of my questions. She told me to do things mostly with no explanation. The biggest problem was that...

Reply from Bien Nguyen

December 17th, 2025 08:50 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

was amazing, always on top of stuff and often remembered most things we would talk about. Margie on the other hand seem to be very unorganized and constantly messing the

Reply from Michelle Ho

December 17th, 2025 05:55 PM

I'm pleased to know you found my efforts helpful during your experience with New American Funding. Thank you for taking the time to share these words. If there's anything else I can do to assist you, feel free to get in touch.

Naomi made herself available anytime we had questions. I never one felt that we were inconveniencing her during the loan process. She ensured out loan processed on closing day and that was most important to us.

Reply from Naomi Jackson

December 17th, 2025 05:46 PM

I'm glad you felt comfortable reaching out with questions throughout the loan process. It's important to me to be accessible and ensure everything goes smoothly, especially on closing day. If you have further questions or need any assistance...

Great experience. David and Peyton were wonderful to work with. They went above and beyond. Would definitely recommend New American Funding. Thank you for a great experience.

Reply from David Hans

December 17th, 2025 07:43 PM

I'm pleased to hear that you had a positive experience, Kelley. I enjoyed working with both you and Peyton and I'm grateful for your kind words. Thank you for recommending New American Funding. If you need any assistance in the future, don't...

of the communication letters at the bottom in red had a instructions to make a payment or something along those lines. It made us feel uncomfortable, but that was on their automatically with everything we heard from Our Loan processor. Also,...

Reply from New American Funding - Bailey Maxfi...

December 9th, 2025 02:09 PM

Thank you for the opportunity to help again!

EricaSeijas

Reply from Erika Seijas

December 16th, 2025 04:57 PM

Michael, thank you for taking the time to leave a review. I'm pleased to know that your experience was positive overall. If there's anything specific you feel I can improve or further assist with, please don't hesitate to reach out. Your feedback...

Kevin was very communicative during the process and was a great teammate.

Reply from Kevin McKinney

December 8th, 2025 06:08 PM

Thank you Sir!

She was responsive and on time . And pleasant to work with .

Nicole was fabulous to work with! She listened to needs and never pressured me into anything I wasnt comfortable with. She is very knowledgeable and possesses excellent communication skills. I I would definitely use Nicole again!

Reply from Nicole Carpenter

December 16th, 2025 03:09 PM

I'm truly grateful for your kind words, Amy. It's heartening to know that you felt comfortable and supported throughout the process. I always strive to understand the needs of my clients and provide the best guidance possible. Should you need...

She is efficient, get things done on time, great communication and friendly attitute.

Reply from Naomi Jackson

December 15th, 2025 06:34 PM

It's great to know you appreciated my efficiency, punctuality, and communication. Establishing a friendly and smooth process is always my goal. If there's anything else I can help you with, please feel free to reach out.

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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