New American Funding - Dallas, TX

Dallas, TX

4.75

(11,713)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,713)

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5 Star

86%

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Bailey Maxfield was an absolute rock star, super responsive, kept everything on track through a tricky lien situation, and got me closed and funded lightning-fast — hands-down the best loan officer I’ve ever worked with!

Reply from New American Funding - Bailey Maxfi...

December 12th, 2025 04:43 PM

Thank you very much for the review and the opportunity to get this done for you!

Very happy with the attention and care.

Reply from Mark Tousky

December 19th, 2025 03:05 PM

I appreciate your feedback. It's fulfilling to know that my attention and care made a positive impact on your experience. If there's ever anything more you would like to discuss or any questions arise, please don't hesitate to get in touch.

This was my first transaction with NAF and I will say that there were times that I didnt feel like communication was the greatest, and that may not have been Naomi's fault. At some point Bilal started emailing me with no introduction andso...

Reply from New American Funding - Naomi Aceves

December 15th, 2025 04:23 PM

I appreciate your feedback, Jennifer. I'm sorry to hear about any confusion you experienced during the process. Clear communication is something I always strive for, and I’ll make sure to address this with my team. However, I'm pleased to know...

If it wasn't for Robert being as nice as he was we would have said forget the whole thing. It was a nightmare getting through the underwriting due to our PO box and then being told they wouldn't accept a cashier's check at first and then that...

Reply from New American Funding - Robert Maial...

December 8th, 2025 08:54 PM

hello sir,Sir i do apologize for not being clearer on the cash to closing. I try and be clear that the month that you close in you would bring part of that payment to the closing table then skip the next month with no payment at all. Sir that...

Nicole was always available when I reached out to her and she kept me in the loop at all times. She was very friendly and easy to work with. I will be recomending her to future buyers!

Reply from Nicole Carpenter

December 18th, 2025 02:55 PM

I appreciate your thoughtful feedback. It's important to me to be accessible and keep open lines of communication during the process. I'm pleased to hear you found our interactions friendly and straightforward. Thank you for considering recommending...

great communction

Reply from Kathy Le

December 18th, 2025 04:22 PM

I'm glad to hear you were pleased with the communication, George. Making sure information is clear and timely is very important, and I'm here if you have any more questions. Thanks for your feedback!

Janelle is outstanding! Answered questions quickly & made the entire experience less stressful!

Reply from Janelle Okuma

December 18th, 2025 04:16 PM

I'm really pleased to hear that you found my assistance helpful, Cynthia. Making the process smoother and less stressful is always a priority, and I'm glad I could answer your questions promptly. If there's anything more I can do for you, please...

It was a easy process

Reply from Starr Henderson

December 18th, 2025 03:03 PM

I'm glad to know that you found the process straightforward, Adam. If you have any other questions or need additional help, feel free to get in touch.

Jacar was wonderful at first - very personable. After that, he frequently did not respond to my messages and was difficult to communicate with. I felt like he dumped me off on Margie and disappeared. I founded Margie's emails to be terse and...

Reply from Jacar Bray

December 18th, 2025 07:39 PM

Marie, I appreciate you taking the time to share your feedback. I'm truly sorry to hear about your experience feeling overlooked and unsupported during the process. Communication is important to me, and I'm sorry if my responsiveness fell short...

Adam Andrews was immensely supportive during the entire process. He was communicative and answered every question I asked and returned all phone calls. He worked well with my realtor and the entire NAF team which supported me during this move...

Reply from Adam Andrews

December 18th, 2025 05:03 PM

I'm glad to hear that you felt supported throughout the process, Anne. Answering your questions and staying in touch was my priority, and it’s wonderful to know that our teamwork—with Elisa, Trevor, and your realtor—contributed positively to...

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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