New American Funding - Dallas, TX

Dallas, TX

4.75

(11,712)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,712)

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5 Star

86%

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Process costed more money than necessary due to delays on your end. Company took soo long to process loan and even on closing day , I didn't get keys to house and had to go out of my way bc you sent paperwork 4 minutes after necessary time...

Reply from Gina Johnson

January 19th, 2026 02:59 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Very responsive and a tremendous help. Thanks!!

Process for clearer communication and transparency of what is occuring during the refinance. Time and time again, I found myself confused on dates, closing estimates, being told one thing and then a day later told a differnt thing. Uncertainty...

Reply from Clint Stroble

January 19th, 2026 05:22 PM

Thank you for guiding us through the process and answering all of our questions!!

Reply from Jon Williams

January 19th, 2026 05:30 PM

It's great to hear that you found my guidance helpful, Amy. I'm glad I could assist with your questions throughout the process. Should you have any more questions or need further assistance, feel free to reach out anytime. I appreciate your...

It's obvious and refreshing to deal with a loan officer who genuinely cares about our shared client and their dream of home ownership!

Reply from New American Funding - John Stockst...

January 19th, 2026 09:23 PM

I appreciate your kind words, Cynthia. Knowing that you felt a genuine sense of care in the process of assisting our shared client with their homeownership journey means a lot to me. I'm glad to have been able to contribute positively to this...

Better comunication and less lies by processor

Reply from Jacar Bray

January 19th, 2026 05:31 PM

I appreciate your candid feedback, Thomas. I understand the importance of clear communication and honesty throughout the process. I'm committed to reflecting on your comments to improve my approach moving forward. If you'd like to discuss your...

they were always available and edplained each step if the process. If something didn't work out they would've to find an alternative thstbwould that would help me reach my goal

Reply from Jesse Payne

January 19th, 2026 06:37 PM

I'm glad to know that the explanation and availability throughout the process were helpful to you, Vicki. Supporting your journey and finding alternatives when needed is important to me. Should you have any more questions or require assistance...

They were fantastic

Reply from Shan Dobani

January 19th, 2026 05:32 PM

I'm grateful for your positive feedback, Kala. It's great to know you had such a good experience with me at New American Funding. If you ever need further assistance, feel free to reach out.

Nicole was a pleasure to work with on this refinance from start to finish. She was always avilable when needed, attentive to my concerns, and honest about her opinion(s). Would recommend her to friends/family if asked.

Reply from Nicole Carpenter

January 7th, 2026 03:03 AM

Thank you for sharing your experience, Donald. Supporting you through every step of your refinance was important to me, and I'm glad to hear you felt well-assisted. I appreciate your willingness to recommend me to others. If there's anything...

The professionalism of both Janelle and Andrew is outstanding! The guidance and patience is so much appreciated. The easy communication made it so less stressful. I am counting on communicating with Janelle throughout the term of my loan my...

Reply from Janelle Okuma

January 16th, 2026 07:44 PM

I appreciate your thoughtful feedback, Michele. It's rewarding to know that my guidance and communication made a difference for you during the loan process. I'm here to support you throughout the term of your loan, especially with any inquiries...

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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