New American Funding - Dallas, TX

Dallas, TX

4.75

(11,712)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,712)

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5 Star

86%

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Joyce and Lena were very professional and customer service oriented! They were very quick to respond and help me through the process! Joyce was extremely helpful in helping me think about my rate as it applied to my specific circumstances!...

Reply from Joyce Kulakowski

January 16th, 2026 02:56 PM

Thank you for your kind words, Donald. I'm glad to hear that you felt supported throughout the process and that I could assist with the rate considerations for your specific needs. It's great to know that you had a positive experience and are...

Lena did not communicate with us, never asnwered or returned phone calls. Was not knowledgable about what needed to happen. Was not helpful in trying to resolve a pretty big issue. Had an attitude when we let her know the error. If it wasn't...

Reply from New American Funding - Jason Barnes

January 6th, 2026 02:17 PM

I apologize that the processor didn't communicate with you well and will take note going forward. The end result is you are now homeowners, and I am very thankful that you gave myself and NAF the opportunity to help you with the transaction....

There was a problem with the FHA loan , because I was late with some of my mortgage payments in the two year period. Hunter contacted me to ask why and if I had proof of what had happened. He allowed me to submit information that was taken...

Reply from Hunter Hinton

January 6th, 2026 04:50 PM

Tina, It was important to me to ensure your situation was thoroughly considered. Navigating hiccups can be challenging, so I appreciate your patience during the process. It's good to know that you felt supported and understood. If you need...

Things got delayed with the closing and she was going on vacation and she made sure my client and I would be taken care of. Got us to closing. Kind and considerate. Very helpful.

Reply from New American Funding - Naomi Aceves

January 27th, 2026 03:45 PM

Thank you so much, Teresa! It was a pleasure working with you and working together to get our buyer into their home :)

Rachel Brown. Felt like she was truly interested in making our home purchase a successful experience.

Reply from New American Funding - Rachel Brown

January 5th, 2026 12:48 PM

Thank you for taking the time to provide feedback on your experience. It's important to me that every client feels genuinely supported throughout their home buying journey. I'm glad I could be part of making your experience a success. If you...

Alice was great at communicating with me throughout the entire transaction.

Reply from New American Funding - Alice Tirrel...

January 5th, 2026 02:19 PM

Thank you Manny! It was a pleasure to put another first time home buyer into their dream home. Looking forward to another home buying journey together soon.

Thank you for everything 🙂

Reply from Jessica Regalado

January 14th, 2026 05:05 PM

Your kind words mean a lot to me, Brenda. I'm glad I could be of assistance. If you ever need help again in the future, please feel free to reach out.

Better communication would be great . other than that it was amazing process

Reply from Michelle Ho

January 14th, 2026 04:41 PM

I appreciate your feedback on the communication aspect, James. It's good to hear that you found the process overall to be positive. I'll take your suggestion into consideration to improve future interactions. If there's anything specific you...

Better communication, friendliness.

Reply from New American Funding - Alice Tirrel...

January 14th, 2026 03:58 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Isaac is BEYOND EXCEPTIONAL at his job! He was ALWAYS available and kept in touch, extremely knowledgeable, and very empathetic throughout the whole process. I felt like he held my hand every step of the way and was always very optimistic and...

Reply from Isaac Cater

January 14th, 2026 03:56 PM

I'm grateful for your kind words, Lirio. It was a pleasure to work with you and support you through the process. It's important to me to stay available and provide thoughtful guidance, so I'm glad to hear that approach was valuable to you....

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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