New American Funding - Dallas, TX

Dallas, TX

4.75

(11,711)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,711)

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5 Star

86%

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1 Star

The first loan processor was inappropriate at best. NAF helped me to get a new processor. The staff essentially took a break during the holidays - if that is the case, then discourage or do not allow closings in early Jan. My emails went unanswered...

Reply from Naomi Aceves

January 27th, 2026 03:36 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Anthony was very friendly and knowledgeable

Reply from New American Funding - Anthony Herr...

January 20th, 2026 01:27 PM

I appreciate your feedback, Teresa. It's great to know that you found my approach both friendly and knowledgeable. Assisting clients with any questions or guidance they need is something I strive for. Should you require further assistance or...

Alice has amazing communication and was always there when we needed her.

Reply from New American Funding - Alice Tirrel...

January 16th, 2026 03:51 PM

Thank you Jennifer! Looking forward to working together again and helping another buyer find their dream home.

The support was awesome. Going thru several realities. Steve found. I one that went the extra mile and very friendly realtor (kris). Thanks all of you for a good job in finding me a home.

Reply from Steve Gustafson

January 26th, 2026 08:58 PM

Melissa, I’m glad to hear that you felt supported throughout the process. It’s great to know that Kris was able to complement our efforts and contribute positively to your home search. Thank you for taking the time to share your experience....

Smoothe transaction

Reply from Kevin McKinney

January 15th, 2026 09:41 PM

The best kind :)

I CANT SAY ENOUGH ABOUT ANTHONY HERRERA! FROM THE VERY BEGINNING THROUGH A VERY COMPLICATED CASE. HE WAS AMAZING! HE NEVER GAVE UP, WHEN I KNOW EVERYONE ELSE WOULD HAVE. HE JUST KEPT GOING EVEN WITH THE MOST LITTLE GLIMMER OF HOPE, HE MADE...

Reply from New American Funding - Anthony Herr...

January 15th, 2026 12:30 AM

I truly appreciate your generous words, Jessica. It's rewarding to know that my efforts made a positive difference during your complicated case. Navigating through challenges and ensuring that everything works out is a commitment I take seriously,...

She was very communative!

Tricia was amazing! This was my first time buying a home and she guided me through it the entire way. She was ahead of the game and timely every single step of way. I literally couldnt have done it without her. I 100% using her for any of your...

Reply from Tricia Nicholas

January 26th, 2026 06:50 PM

I'm genuinely grateful for your kind words, Jaidyn. I'm glad I could help guide you through your first home-buying experience. Being able to provide timely support every step of the way is something I strive for. If you have any future needs...

The prompt communicaton from the team made the process feel much much less stressful than originally expected. We were very happy with our experience.

Reply from Tricia Nicholas

January 26th, 2026 04:10 PM

I'm glad to hear that the team's prompt communication helped ease the process for you, Reese. It's great to know that your experience was satisfying. If there's ever anything more I can assist with, please feel free to reach out.

weeks to close it. Joanne Ward did a great job for us. It was everything passed her that was not very efficient.

Reply from Joanna Ward

January 26th, 2026 09:35 PM

Curtis, thank you for taking the time to share your feedback. I'm pleased that you had a positive experience overall. If there's anything specific you'd like to discuss or if you need any further assistance, please don't hesitate to reach out...

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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