Janelle Okuma - New American Funding

Name: New American Funding - Dallas, TX
Address: 18583 Dallas Pkwy Suite #160, Dallas, Texas, 75287
Telephone: +1-469-505-3343
Rating: 4.75

Consumer Direct | ILA

New American Funding - Dallas, TX

4.75

(58)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha...... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(469) 505-3343

Dallas, TX

https://www.newamericanfunding.com/mortgage-loans/janelleokuma

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4.75

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4.75

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I appreciated naf's ease of communication and willingness to help me out w/ what I wanted as an equity loan, and not being pushed into a different loan amount. Overall, a great experience.

We both Maria and I are very happy from the help we received from both Janelle Okuma and Jennifer Burse they were very knowledgeable and the best in their fie We would recommend them to everyone Thank you for helping us Carlo and Maria Mangiafreno...

Reply from Janelle Okuma

June 4th, 2026 06:27 PM

Carlo and Maria, I'm pleased to hear that both you and Maria are happy with the help you received. It's wonderful to know that Jennifer and I could assist you and provide the support you needed. Your recommendation means a lot to us, and thank...

Communication

Reply from Janelle Okuma

May 18th, 2026 02:19 PM

Rod, I appreciate your feedback on communication. I'm always striving to provide clear and effective communication, and your input is valuable to me. If there's anything else you'd like to discuss, please feel free to reach out.

No Comment

Reply from Janelle Okuma

May 13th, 2026 01:29 PM

Thank you for your rating, Sharon. If there's anything specific you would like to share about your experience, please feel free to reach out.

The process was incredibly fast and easy! Janelle was amazing, very knowledgeable and helpful every step of the way. She made everything simple and stress free, allowing us to move quickly toward closing. April was also fantastic and worked...

Reply from Janelle Okuma

May 8th, 2026 06:11 PM

James, I'm glad to hear that the process was fast and easy for you. It was my pleasure to assist you every step of the way and make things simple and stress-free. I'm happy to know that both April and I could contribute positively to your experience....

Janelle made the entire process very smooth and stress-free. She was always responsive, patient with our questions, and explained everything clearly. Her professionalism and attention to detail made a big difference and gave us confidence throughout...

Reply from Janelle Okuma

March 16th, 2026 06:20 PM

I'm pleased to know that the process was smooth and stress-free for you, Sahar. Being responsive and providing clear explanations are always important to me, and I'm happy to hear that these efforts made a difference for you. If there's anything...

Underwriting took weeks!! Last minute wanted me to increase homeowners policy coverage to cover loan amount, knowing full well that would go to there Underwriting team. In doing so r*te lock expired but was extended at a cost to me. Your Underwriting...

Reply from Janelle Okuma

March 9th, 2026 02:01 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Good people to work with any given day If I had to do it. I'll do it again.

Reply from Janelle Okuma

February 23rd, 2026 06:51 PM

I appreciate your kind words, Esteban. It's wonderful to hear that you would choose to work with me again. Please feel free to reach out if there's anything else I can assist you with in the future.

Great customer service!! The communication was excellent! This has been a pleasant experience!

Reply from Janelle Okuma

February 23rd, 2026 07:09 PM

I'm glad to hear that you found my communication and customer service met your expectations, Sabrina. Creating a pleasant experience is always my aim. If there's anything else I can assist you with, please let me know.

The process of my refi was explained very clearly and my questions were addressed. I felt I was supported every step of the way.

Reply from Janelle Okuma

February 19th, 2026 04:46 PM

It's reassuring to know that you felt well-supported and that the refi process was clearly explained, Linda. Being able to address all your questions is a priority for me. If there's anything else you need in the future, please don't hesitate...

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Mortgage Loan Officer

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Mortgage Lending

Purchase

Refinance

Conventional Loan

VA Loan

FHA Loan

Reverse Mortgage