Janelle Okuma - New American Funding
Consumer Direct | ILA
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Everyone was so nice and helpful
Took to long, did not like that we had to pay for another Appraisal
Janell was great, went to Sydney and had a hard time communicating with her.
Reply from Janelle Okuma
August 31st, 2026 03:35 PM
Marsha, I appreciate your feedback and am sorry to hear about the delay and the additional appraisal cost. I'm glad you found my assistance helpful, although I understand the communication challenges you faced. Please reach out to me directly...
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The whole process is easy & understandable. Everyone answers your questions & makes it all a smooth transaction. I have already referred some friends to this company, I know they will be well taken care of.
Reply from Janelle Okuma
July 27th, 2026 03:20 PM
Kim, I'm happy to know that you found the process easy and understandable. Your confidence in referring your friends means a lot to me. If you or your friends have any questions in the future, I'm here to help.
Every thing is ent as expected
Reply from Janelle Okuma
July 20th, 2026 07:43 PM
Kevin, I'm pleased to hear that everything went as expected for you. If there's anything more I can do to assist you, please feel free to reach out.
Janelle and Chad were great! The process was only complicated by the processor who was working with me prior to Chad. There were serious delays in communications. I had to reach out to her to confirm receipt of submitted documents and find...
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Reply from Janelle Okuma
July 13th, 2026 04:09 PM
Sarah, I'm grateful for your kind words about my and Chad's responsiveness. I'm sorry to hear about the communication delays you experienced earlier in the process. It's good to know that we could assist you effectively in the end. Thank you...
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I appreciated naf's ease of communication and willingness to help me out w/ what I wanted as an equity loan, and not being pushed into a different loan amount. Overall, a great experience.
Reply from Janelle Okuma
June 15th, 2026 04:50 PM
I'm glad to hear that you found the communication easy and felt supported in your choice of an equity loan, Arnold. It's important to me that you had a great experience without feeling pressured. If you have any more questions or need further...
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We both Maria and I are very happy from the help we received from both Janelle Okuma and Jennifer Burse they were very knowledgeable and the best in their fie We would recommend them to everyone Thank you for helping us Carlo and Maria Mangiafreno...
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Reply from Janelle Okuma
June 4th, 2026 06:27 PM
Carlo and Maria, I'm pleased to hear that both you and Maria are happy with the help you received. It's wonderful to know that Jennifer and I could assist you and provide the support you needed. Your recommendation means a lot to us, and thank...
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Communication
Reply from Janelle Okuma
May 18th, 2026 02:19 PM
Rod, I appreciate your feedback on communication. I'm always striving to provide clear and effective communication, and your input is valuable to me. If there's anything else you'd like to discuss, please feel free to reach out.
No Comment
Reply from Janelle Okuma
May 13th, 2026 01:29 PM
Thank you for your rating, Sharon. If there's anything specific you would like to share about your experience, please feel free to reach out.
The process was incredibly fast and easy! Janelle was amazing, very knowledgeable and helpful every step of the way. She made everything simple and stress free, allowing us to move quickly toward closing. April was also fantastic and worked...
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Reply from Janelle Okuma
May 8th, 2026 06:11 PM
James, I'm glad to hear that the process was fast and easy for you. It was my pleasure to assist you every step of the way and make things simple and stress-free. I'm happy to know that both April and I could contribute positively to your experience....
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
Specialities
Mortgage Lending
Purchase
Refinance
Conventional Loan
VA Loan
FHA Loan
Reverse Mortgage
Construction Loan
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Year Started
2003
Time Zone
Central Standard Time (CST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing