Janelle Okuma - New American Funding

Name: New American Funding - Dallas, TX
Address: 18583 Dallas Pkwy Suite #160, Dallas, Texas, 75287
Telephone: +1-469-505-3343
Rating: 4.76

Consumer Direct | ILA

New American Funding - Dallas, TX

4.76

(61)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(469) 505-3343

Dallas, TX

https://www.newamericanfunding.com/mortgage_loans/janelleokuma/

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4.76

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4.76

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The whole process is easy & understandable. Everyone answers your questions & makes it all a smooth transaction. I have already referred some friends to this company, I know they will be well taken care of.

Reply from Janelle Okuma

July 27th, 2026 03:20 PM

Kim, I'm happy to know that you found the process easy and understandable. Your confidence in referring your friends means a lot to me. If you or your friends have any questions in the future, I'm here to help.

Every thing is ent as expected

Reply from Janelle Okuma

July 20th, 2026 07:43 PM

Kevin, I'm pleased to hear that everything went as expected for you. If there's anything more I can do to assist you, please feel free to reach out.

Janelle and Chad were great! The process was only complicated by the processor who was working with me prior to Chad. There were serious delays in communications. I had to reach out to her to confirm receipt of submitted documents and find...

Reply from Janelle Okuma

July 13th, 2026 04:09 PM

Sarah, I'm grateful for your kind words about my and Chad's responsiveness. I'm sorry to hear about the communication delays you experienced earlier in the process. It's good to know that we could assist you effectively in the end. Thank you...

I appreciated naf's ease of communication and willingness to help me out w/ what I wanted as an equity loan, and not being pushed into a different loan amount. Overall, a great experience.

Reply from Janelle Okuma

June 15th, 2026 04:50 PM

I'm glad to hear that you found the communication easy and felt supported in your choice of an equity loan, Arnold. It's important to me that you had a great experience without feeling pressured. If you have any more questions or need further...

We both Maria and I are very happy from the help we received from both Janelle Okuma and Jennifer Burse they were very knowledgeable and the best in their fie We would recommend them to everyone Thank you for helping us Carlo and Maria Mangiafreno...

Reply from Janelle Okuma

June 4th, 2026 06:27 PM

Carlo and Maria, I'm pleased to hear that both you and Maria are happy with the help you received. It's wonderful to know that Jennifer and I could assist you and provide the support you needed. Your recommendation means a lot to us, and thank...

Communication

Reply from Janelle Okuma

May 18th, 2026 02:19 PM

Rod, I appreciate your feedback on communication. I'm always striving to provide clear and effective communication, and your input is valuable to me. If there's anything else you'd like to discuss, please feel free to reach out.

No Comment

Reply from Janelle Okuma

May 13th, 2026 01:29 PM

Thank you for your rating, Sharon. If there's anything specific you would like to share about your experience, please feel free to reach out.

The process was incredibly fast and easy! Janelle was amazing, very knowledgeable and helpful every step of the way. She made everything simple and stress free, allowing us to move quickly toward closing. April was also fantastic and worked...

Reply from Janelle Okuma

May 8th, 2026 06:11 PM

James, I'm glad to hear that the process was fast and easy for you. It was my pleasure to assist you every step of the way and make things simple and stress-free. I'm happy to know that both April and I could contribute positively to your experience....

Janelle made the entire process very smooth and stress-free. She was always responsive, patient with our questions, and explained everything clearly. Her professionalism and attention to detail made a big difference and gave us confidence throughout...

Reply from Janelle Okuma

March 16th, 2026 06:20 PM

I'm pleased to know that the process was smooth and stress-free for you, Sahar. Being responsive and providing clear explanations are always important to me, and I'm happy to hear that these efforts made a difference for you. If there's anything...

Underwriting took weeks!! Last minute wanted me to increase homeowners policy coverage to cover loan amount, knowing full well that would go to there Underwriting team. In doing so r*te lock expired but was extended at a cost to me. Your Underwriting...

Reply from Janelle Okuma

March 9th, 2026 02:01 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

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Mortgage Loan Officer

Specialities

Mortgage Lending

Purchase

Refinance

Conventional Loan

VA Loan

FHA Loan

Reverse Mortgage

Construction Loan

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Year Started

2003

Time Zone

Central Standard Time (CST)

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