New American Funding - Novi | Consumer Direct, MI
Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Worked with Malcolm for a short time on this file since it was transfered a few days before closing. He was quick to respond and get back with the client when we were unsure of what to expect next.
Reply from New American Funding - Malcolm Arri...
August 17th, 2026 09:33 PM
I appreciate your feedback, Stephanie. I'm glad I could assist with the quick responses and help our client through the last stages of the process. If you have any more questions or need further assistance, please feel free to reach out.
We had a great experience with the team and are happy to be closed!
Reply from Kris Zeigler
August 27th, 2026 02:04 PM
I'm glad to hear that you had a great experience with our team, Adrian. It's wonderful to know you're happy with the closing process!
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Nathan made everything super easy and was more than willing to talk through a lot of different options with me to make sure I was well informed, and he was very easily accessible and always reaponded quickly.
Reply from Nathan Cohen
August 27th, 2026 01:12 PM
David, I'm pleased to hear that you found the process easy and appreciated the options we discussed. It's important to me to ensure you're well informed and have the support you need. Thank you for your kind words about my accessibility and...
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River robertson Is great not a single bad thing to say about him , he was great , the loan process after him I felt in the dark they didn't get me the information I needed when I needed it making closing extremely stressful and hard
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Reply from River Robertson
August 26th, 2026 02:07 PM
Mcallister, I'm thankful for your kind words about my role in the loan process. I apologize for any difficulties you experienced afterward and understand how stressful that must have been. Please reach out to me directly if you'd like to discuss...
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How supportive and patient everyone was with is during the process was above and beyond. We could not be happier with our choice to join the NAF family
Reply from Alec Manoogian
August 26th, 2026 06:52 PM
I'm pleased to know that you felt supported and valued during the process, Norman. It's wonderful to hear that you're happy with your decision to join the New American Funding family.
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The poor communication between NAF and the legal team caused a delay in our closing date. Even on the day of closing the the NAF team was unresponsive, and we were waiting on funding approval before we could leave the lawyer's office. Additionally,...
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Reply from Jeff Schenk
August 25th, 2026 06:41 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Jeff is a great loan officer. He was quick to respond and took time to explain things and address any concerns. I highly recommend him! The loan processor was hard to get in touch with, required a lot of extra documentation at the last minute,...
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Reply from Jeff Valley
August 25th, 2026 05:33 PM
Beth, I'm glad you found my responsiveness and explanations helpful during the process. I appreciate your recommendation and take your feedback about the loan processor seriously. Please reach out to me directly if there's anything further...
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Dreylan Sims
Drey was responsive to questions and went the extra mile to help obtain the documents needed to refinance Drey was really the only person we desl with during our refinance process We only received an email once in a while from the loan processor...
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Reply from Dreylan Sims
August 17th, 2026 12:54 PM
Hey Sharon,
Thank you so much for the kind review~
I really appreciate you all being so responsive it made the process enjoyable. Was a pleasure to work with your family!
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Dreylan Sims
Responding promptly always giving a heads up on what's next step.
Reply from Dreylan Sims
August 17th, 2026 12:56 PM
Thank You Ken,
You all helped to get this loan closed in almost half the time of the company average by being so responsive I really appreciate all of your help!
The communication at the end was horrendous. We were suppose to close on a Monday, reached out Friday for an update- no response. Reached out Monday morning- no response. Had the buyer call and had to leave a voicemail before we finally got...
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing