Jeff Schenk
Sr. Loan Officer
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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The poor communication between NAF and the legal team caused a delay in our closing date. Even on the day of closing the the NAF team was unresponsive, and we were waiting on funding approval before we could leave the lawyer's office. Additionally,...
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and his team kept us well informed. he was always available was alwayery knowledgeable awhat he was doing. ii
Reply from Jeff Schenk
July 9th, 2026 05:58 PM
Velma, I'm glad to hear that you felt well-informed and appreciated the availability and expertise my team and I provided. Your kind words mean a lot to us.
Easy to talk to easy communication relatively quick process
Reply from Jeff Schenk
July 6th, 2026 02:38 PM
Ralph, I'm glad to hear that you found the communication easy and the process relatively quick. Thank you for your kind words and for choosing New American Funding.
There was very little communication. And when there was communication, there was slight pushback, also trying to get the closing date settled, and we were given promises, and they were broken. Because paperwork weren't given in by the deadline...
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Reply from Jeff Schenk
July 6th, 2026 07:46 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Jeff and his team where excellent
Reply from Jeff Schenk
May 17th, 2026 01:04 PM
I'm grateful for your kind words, Maria. It's appreciated to know you had a positive experience with my team and me at New American Funding. Thank you for your support!
jeff and his team are wonderful. this mortgage took almost a year to complete and they never once stopped working for me.
Reply from Jeff Schenk
May 13th, 2026 02:15 PM
John, I appreciate your kind words about my team and me. It was a pleasure working with you throughout the mortgage process, and I'm glad we could support you every step of the way. Thank you for trusting us with such an important decision.
Jeff was such a pleasure to work with. He was so knowledgeable and helped the buyers truly understand the process. He stayed patient and communicated at each step. Five stars!
Reply from Jeff Schenk
April 1st, 2026 06:21 PM
Layla, I'm really pleased to hear about your positive experience. Making sure buyers understand each part of the process is important to me, so I appreciate your kind words about my communication and patience. Thank you for the great review!...
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All our questions answered, got back to us in a timely manner. Got us quickly connected to a realtor and made the process as smooth and quick as possible.
Reply from Jeff Schenk
March 29th, 2026 02:14 PM
I'm really pleased to hear that I could assist with your home buying process and that you found the experience smooth and efficient, Bryan. It's great to know that all your questions were answered promptly and that the connection to a realtor...
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Jeff was good. However, the closing process was daunting and the client said the communication for that part was not good. I have to agree. I got a bunch of excuses and very little effective communication. I have found that once it goes to...
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Jeff was very responsive, upbeat, knowledgeable, and was honestly the best I've worked with yet. ive I've owned two other homes and being a first time customer with NAF he instantly made me feel at ease and like getting my dream home was attainable....
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Reply from Jeff Schenk
February 25th, 2026 08:08 PM
I'm truly grateful for your kind words, Kelsey. It's important to me that you felt at ease and confident during this process. I'm glad I could help make your dream home feel within reach. Thank you for choosing to work with me at New American...
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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- PA, NH, VT, TX, VA, DE, MD, CT, FL, WV, NC, OH, GA
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing