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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,799)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

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5 Star

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Thank you for helping us! We now have a back up for emergencies.

Reply from Andrew Yee

December 25th, 2025 02:31 PM

I'm pleased that I could assist you and provide a backup for emergencies. If you need further help or have any questions, please don't hesitate to get in touch.

Took the time to explain everything. Accommodating to my work and communication schedule.

Reply from Neal Brown

December 25th, 2025 02:50 PM

It's great to hear that I was able to meet your needs, Emily. Explaining everything clearly and accommodating your schedule are priorities for me, so I'm pleased that worked well for you. If you have any more questions or need further assistance,...

Communication

Reply from Robert Sevier

December 24th, 2025 03:07 PM

Thank you for your review, Donald. If there's anything specific about the communication that you think could be improved, I'm open to hearing your thoughts. Your feedback is valuable, and I'm here to assist you further if needed.

Robert is a great loan office, he gave us a lot of support during the process and replying to our concerns . I can refer Robert with my eyes closed!

Reply from Robert Thomason

December 24th, 2025 09:44 PM

I truly appreciate your kind words, Karim. It's gratifying to know that I could support you effectively throughout the process. Thank you for your trust and confidence. If you ever need assistance in the future, please don't hesitate to reach...

Better communication with planning. I felt like the loan Processor was overwhelmed with other obligations and I was not a priority.

Reply from New American Funding - Robert Bell

December 15th, 2025 02:57 PM

I appreciate your feedback, Anthony. I understand how important effective communication is throughout the loan process, and I apologize if you felt that was lacking. It's crucial to me that every client feels prioritized and well-informed....

Micheal did well enough with our unique debt situaction, but once Quorum? Took over, it was a mess- my wife made the points about our uploading of documents and the being repeatedly asked for said documents... it was like interfacing with a...

Reply from Michael Rogers

December 22nd, 2025 05:00 PM

Hi Matthew, I appreciate your feedback on how I handled your situation at New American Funding. I'm sorry to hear about the issues you faced once the transition occurred to Quorum. It’s important to me that your experience is as smooth as possible,...

Very Helpfull

Reply from Andrew Yee

December 22nd, 2025 04:56 PM

I'm glad to hear you found my assistance helpful. If there's anything else I can support you with, feel free to reach out. Thank you for your kind words.

Ryan's tone guidance and experience allowed my wife and I to feel comfortable throughout the process. Our financial needs were a bit complicated however, he got us to the finish line.

Reply from Ryan Tapp

December 22nd, 2025 04:32 PM

I'm pleased to hear that my guidance and experience made the process more comfortable for you and your wife, Timothy. Navigating complex financial needs can be challenging, and I'm glad I could assist you in reaching your goals. Thank you for...

Jason was incredibly personable and an absolute pleasure to work with. He took the time to clearly explain every step of the mortgage process to my husband and me, making everything easy to understand. He guided us from start to finish and...

Reply from Jason Scully

December 22nd, 2025 05:23 PM

I’m truly grateful for your kind words, Cassandra. It was important to me to ensure that you and your husband felt comfortable and informed throughout the mortgage process. I'm glad I could be a part of this significant step in your lives....

The first part of the loap processing was great. However, on the day before closing, I didn't get the closing amount need until less than 2 hour before closing. This was very stressful not knowing the closing amount needed and my closing date...

Reply from Esther Lawani

December 22nd, 2025 06:10 PM

Rickey, I appreciate you sharing your experience, and I'm sorry that the communication fell short at such a crucial time. I understand how frustrating and stressful it must have been to receive the closing amount so close to the deadline. Ensuring...

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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