Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
The process seemed to comprehensive of needs for proof of documentation needed. It took forever and had many extra asks and or repeated asks. But overall in the end we are happy to finally be moving forward.
Reply from Ed Napieralski
March 27th, 2026 05:33 PM
I'm grateful for your feedback, Sean. It sounds like the journey had more documentation requests than anticipated, which I understand can be demanding. I'm pleased to know that, despite these challenges, you're happy to be progressing. If you...
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Amazing job thank you again
Reply from Mason Maurer
March 25th, 2026 01:16 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Home was purchased with Allen Edwin homes. From the first call with Mason he knew exactly how the process worked with AE and instantly put us at ease. Through out the process great communication. We appreciate everything done for us. Highly...
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Reply from Mason Maurer
March 24th, 2026 01:11 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Zack was alway great with keeping us in the loop and communicating what was going on he listened to exactly when we were hopping for and made it happen!
Reply from Zack Maurer
March 24th, 2026 12:21 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Initial communication and explaination of the All-in-one loan was great. As the process progressed, I had to keep asking for information. I did not get the final amount to close until I arrived at the closing meeting. The estimated number increased...
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Reply from Ed Napieralski - Northpointe Bank
March 16th, 2026 08:16 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...
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Jim Van Law is the best in the business.
Reply from Owner
March 17th, 2026 12:37 PM
Mike, thank you for your kind words. Appreciate you taking the time to post this review.
Jim Van Law was great to work with. He put together a great offer and was always available. I look forward to doing future business with Jim.
Reply from Jim Van Law - Northpointe Bank
March 17th, 2026 12:38 PM
Michael, it's great to hear that you had a positive experience. I also look forward to working with you again in the future. Thank you for sharing your experience!
Mason was highly recommended by a family member and he did surpassed expectations. Mason was very responsive, helped us understand the process, and provided answers and resources to any question or concern we had. We would recommend him and...
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Reply from Mason Maurer
March 19th, 2026 04:21 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
I think Surveys like this fail to provide the qualitative data needed to effectively judge the process and employees. Zack was great even when things got tough. There were more than few complications with my process due to some...well ...lets...
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Reply from Zack Maurer
March 19th, 2026 01:52 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Time limit.
Reply from Josh Schaendorf - Northpointe Bank
March 12th, 2026 10:10 AM
Greg, thank you for the opportunity to serve you and your family.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender