Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Tues
8 AM to 6:30 PM(Open now)
Wed
8 AM to 6:30 PM
Thu
8 AM to 6:30 PM
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Reviews from Web
We did not close on the original scheduled date and were never given a clear reason why. I emailed the team and asked why we weren't closing and never received a return email. We called Ed and left him a voicemail asking why we werent closing...
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Reply from Ed Napieralski - Northpointe Bank
May 11th, 2026 01:27 PM
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced toward the end of the closing process, as we understand how important updates are during such a significant transaction. Your feedback...
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Everyone was nice and very responsive
Reply from Mason Maurer
May 18th, 2026 05:17 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
I've gotten two loans so far through James at Northpointe Bank, and will do business with them again if and when the time comes.
Reply from Owner
May 8th, 2026 01:37 PM
Thank you very much Dan! Great working with you again!
James is patient, knowledgeable, and communicates well. I've recommended him and Northpointe to my realtor and to my friends looking for loans.
Reply from James Mahieu - Northpointe Bank
May 8th, 2026 01:58 PM
Thank you for your kind words and recommendations, Daniel. I'm glad to hear that my patience and communication were helpful to you during the process. It's appreciated to know you feel confident in recommending me to others.
Mason Maurer is absolutely great at what he does!
Reply from Mason Maurer
May 15th, 2026 12:05 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Ryan Gummere - Northpointe Bank has received a review with 5 star rating from Omar H
Ed is wonderful!
Ed is very easy to work with and he is very quick to respond.
Reply from Ed Napieralski
May 14th, 2026 06:57 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Northpointe personnel were cooperative and explained everything clearly upon request, often going well outside of what would be reasonably expected to ensure I was comfortable with the entire homebuying process.
Reply from Jim Van Law - Northpointe Bank
May 13th, 2026 06:07 PM
Daniel, I'm grateful for your feedback and happy to hear that you felt comfortable throughout the homebuying process. Ensuring clarity and going the extra mile is something I aim for, so it's good to know that this was your experience with...
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Great experience!
Reply from James Mahieu - Northpointe Bank
May 6th, 2026 02:11 PM
I'm glad to hear you had a great experience, Debra. Thank you for trusting me and my team to assist you with your purchase! Congratulations again!
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender