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Customer Care - Titusville, PA
Titusville, PA
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Customer Care - Titusville
If I could award no stars I would. They purchased my mortgage from the previous mortgage company without my knowledge or consent. The first notice I received of the acquisition was a bill which did not provide any information as source of the...
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Reply from
August 19th, 2020 12:00 AM
Good Morning Mr. Burnett,BSI apologizes for any inconvenience you've experienced. I would be happy to discuss your concerns further. Please reach out to us at 1-************ for additional assistance. You can also contact me personally and...
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Customer Care - Titusville
Worst mortgage company I have seen. Customer service. They don’t respond to your messages. Takes forever to speak to someone. One department does not talk to other. They say they took notes on your account but then they call you for same thing...
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Reply from
August 19th, 2020 12:00 AM
Good Morning Mr. Kumar,BSI apologizes for any inconvenience you've experienced.I would be happy to discuss your concerns further. Please reach out to us at 1-************ for additional assistance. You can also contact me personally and I will...
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Customer Care - Titusville
Customer Care - Titusville has received a review with 1 star rating from A2 M
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Customer Care - Titusville
I try to be objective when posting information publically. However, BRO Financial Services is the worst company we have ever worked with. They inflated our monthly mortgage price by including insurance in the escrow. We have requested that...
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Reply from Owner
January 9th, 2021 12:00 AM
Hi Mrs. Stuckey,BSI would like to apologize for your negative experience with our company. I will personally be reaching out you to ensure your issues are addressed. I look forward to speaking with you and working towards your positive feedback.Thank...
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Customer Care - Titusville
What an incredibly pathetic excuse of a financial institution. The task of getting an actual human on the phone is a tedious one to say the least. Once you do, the rudeness is quite shocking. Not to my surprise, the answering operator could...
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Reply from Owner
January 9th, 2020 12:00 AM
Hi Mr. WilliamsonMy name is Daniel Montez, Customer Service-Social Media Manager. My apologies that your experience has not been positive with BSI. Please call me directly so I may address this issue immediately. I look forward to speaking...
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Customer Care - Titusville
This is the worst company ever. I should know, because it's the 10th company to hold my mortgage in 20 years. Customer service is awful and has no idea what is going on. Loss mitigation department told me they never received a check the day...
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Reply from Owner
January 9th, 2020 12:00 AM
Good Morning Jessica,On behalf of BSI, I want to extend my sincerest apologies for the negative experience that you've had. While there are many factors to your situation, I believe it's a matter of clarification. BSI services many loans in...
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Customer Care - Titusville
I would like to say BSI reached out to me, and listened to my concerns and I am pleased with the outcome so I feel it is necessary to say thank you and adjust my original rating of one star. I would like to thank Daniel Montez Customer Service...
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Reply from Owner
January 9th, 2020 12:00 AM
Hi Que King,Mrs. King, it was a pleasure assisting you and resolving your concern. Thank You so much for updating your previous review and increasing our star rating. We truly appreciate your business and trust. If you require assistance in...
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Customer Care - Titusville
I'm tire of receiving calls from this people... they keep calling my phone asking for some people that I don't even know. I told them plenty of times but they keep calling me and calling me... this is getting ridiculous..
Reply from Owner
January 9th, 2020 12:00 AM
Hi Mr. ValdezBSI apologizes for any inconvenience you've experienced. I would be happy to discuss your concerns further. In order to ensure we remove your number from our systems can you call me at your earliest convenience. We can be reached...
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Customer Care - Titusville
The absolute worst in mortgage servicing. Every year having to jump through hoops to correct escrow errors made in their department. Not only do they acknowledge the error made, it takes months to correct. Call after call, if you don't stay...
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Reply from Owner
January 9th, 2020 12:00 AM
Good Morning Mr. Parrish,My name is Daniel Montez, Customer Service-Social Media Manager. My apologies that your experience has not been positive with BSI. Please call me directly so I may address this or any other issue you may be experiencing.Daniel...
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Customer Care - Titusville
This is the WORST mortgage company EVER!! They do not get back with you, they give you the run around...cant get any results..its is horrible the way my family has to been treated. We are passed from person to person...We can't wait to refinance...months...
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Reply from Owner
January 9th, 2020 12:00 AM
Hi Dee,BSI would like to apologize for your negative experience with our company. I'd like to learn more about your specific situation since I was unable to locate an account under your google name. If you wouldn't mind giving us a call at...
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Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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