Customer Care - Titusville — 4.27★ Mortgage Loan Officer in Titusville, PA

I am having the exact same issue as the other 1 star review. I have been transferred to voicemail for 4 months trying to speak to someone about my loan. I have left voicemails and still have not received a call back. Stay away. They are terrible,...

Reply from Owner

January 9th, 2023 12:00 AM

Hello,I am terribly sorry to read about your experience with BSI. If you require additional assistance, please feel free to call 1-~~************~~ and ask for me personally.Daniel MontezAVP

I have never seen a more incompetent company in my life. My loan was transferred to them without my knowledge. Rather than a welcome letter, I got a letter saying my house was under foreclosure? For some bizarre reason whenever I call I get...

Reply from Owner

January 9th, 2023 12:00 AM

Good Afternoon Brandon,BSI apologizes for any inconvenience you've experienced. We would be happy to discuss your concerns further. Please reach out to us at 1-~~************~~ or email us at ~~*****************************~~ for additional assistance....

Ghosted, This company bought my mortgage several years ago. I had no issues with them until I decided to refinance using them again. I assumed because I had no issues before I would not have any going forward. On the day that I signed the closing...

Reply from Owner

January 9th, 2023 12:00 AM

Good Morning,BSI apologizes for any inconvenience you've experienced. We would be happy to discuss your concerns further. Please feel free to ask for me personally or a member of my management team.Thank you,Daniel MontezAVP of Customer Service...

The worst! If we had any choice we will definitely change to other mortgage lenders! We set up auto pay and paid in full every single month, started from December 2021. And even paid more on our escrow to prepare for the increasing property...

Reply from Owner

January 9th, 2023 12:00 AM

Good Morning C.H,I'm sorry to read about your experience with this situation. I'd like to assist you in resolving this matter. Please call 1-~~************~~ and ask for me personally.Thank You,Daniel MontezAVP of Customer Service

So far I'm not liking this company. My mortgage was sold to these people and they only paid my county tax and have not paid my mud tax which has now resulted in me being fined. I e called them 4 different times and was told that they would...

Reply from Owner

January 9th, 2023 12:00 AM

Good Morning,I'm sorry to read about your experience with this situation. I'd like to assist you in resolving this matter. Please feel free to call me at 1-~~************~~ and ask to speak with me. If I am not readily available, please ask for...

Terrible customer service. A company of people who do not keep their word and do nothing to help their customers. Just hope they don't become your mortgage servicer, like we unfortunately had happen.

Reply from Owner

January 9th, 2023 12:00 AM

Good morning Mr. Manzor,I am hoping this email finds you well considering the issue you’re experiencing with your auto-pay. I apologize for this inconvenience and can assure you that we can address this issue.Please call 1-~~************~~ and...

If I could give them negative 5 stars, I would. They are the absolute worst mortgage servicer I have ever done business with.

Reply from Owner

January 9th, 2023 12:00 AM

I'm sorry to read about your experience with this situation. I'd like to assist you in resolving this matter. Please feel free to call me at 1-~~************~~ and ask to speak with me. If I am not readily available, please ask for 1 of my 5 supervisors.Thank...

Consider going elsewhere with your mortgage needs. My loan was sold the BSI beginning Jan 1, 2022 and I’ve already had enough of them. I have been trying to reach a living, breathing human being for WEEKS now. Every time I call I leave a message...

Reply from Owner

December 25th, 2022 12:00 AM

I'm sorry to read about your experience with this situation. I'd like to assist you in resolving this matter. Please feel free to call me at 1-~~************~~ and ask to speak with me. If I am not readily available, please ask for 1 of my 5 supervisors.Thank...

Terrible customer service, especially when dealing with the Loss Draft Department. Loss Draft "File Owner" has been rude (hung up on me, mid conversation), unresponsive (five messages left with one call back) and when the agent does call, leaves...

Customer Care - Titusville has received a review with 1 star rating from Michelle B

Reply from

August 19th, 2022 12:00 AM

Good Morning Michelle Bailey,I'm sorry to read about your experience with this situation. I'd like to assist you in resolving this matter. Please call 1-~~************~~ and ask to speak with me.Thank You,Daniel MontezAVP of Customer Service

Customer Care - Titusville, PA