BSI Financial Services, Irving, TX

Very personable and

Very poor customer service. You sent me a letter about condo insurance. I sent you a reply on May 13th. No one bothered to look at it or answer it.

Questions are always answered and it's great knowing you are going to speak to a representative. No long holds

Didn't have to wait long, very pleasant customer service, problem solved!

Kevin promptly took care of my case.

Professional customer service

very knowledgeable

She was pleasant and very knowledgeable and made my experience less stressful

Could have located the check I mailed in two weeks prior. Representatives showed no concern fo the importance of my issue. Business as usual attitude and no offer of additional assistance.

I've already made a ticket but i asked the rep to take my payment out on June 9 she put it for June 4 which caused me to be negative in my account and it was returned. that payment also included a $.42 payment that was not told to me that i...