BSI Financial Services, Irving, TX

Rolando was professional and polite and pleasant to talk

Good experience

The person was very helpful and Caring.

Desiree is an outstanding knowledgeable and profesinal customer service representative

Very good service throughout the life of my loan.

It was simply a matter of my loan mortgage payment going up and me not being aware of it so my payment was 2.00 short and they were saying that I was late on my payments, even though it was all there but 2.00. I had made over payments in months...

After alot of problems getting any help, she came through and calmed me down. Give her a RAISE!!!!!!!!!!!!!!!!!!!!!!!!!!

Great Service

Roseanna was able to answer all the questions I had.

Actually answering the phone instead of having AI handle everything and then it hangs up on you for no reason also being transcribed to the correct department would help and the customer associate understanding your actual need would help as...