Ruoff Mortgage - NMLS 141868, Fort Wayne, IN
Fort Wayne, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
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Reviews from Web
This is the second time we have gone through Ruoff and Nancy. Nancy always makes the process extremely simple and easy. We have never had any issues and she always makes things work out in the end. Would refer her to anyone looking for a new...
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Reply from Nancy Cady
September 14th, 2026 07:55 PM
Logan, I'm pleased to hear that your experience with me has been simple and easy each time. Your willingness to refer me to others means a lot. Thank you for trusting me with your home journey again.
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Kyla is great to work with it and I would highly recommend her! She is quick to communicate, answer any questions, and we know we can trust her. We appreciate her always making the buying process simple and easy!
Reply from Owner
September 14th, 2026 05:52 PM
Rachel, I'm grateful for your recommendation and pleased to hear that you find the buying process simple and easy with my help. Your trust and appreciation mean a lot to me.
My approval amount was sent to the sellers realtor after I had specifically asked that they NOT know what amount I was approved for. After which they raised the price of the house $50,000 raising my monthly payment over $200. I realize my particular...
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Reply from Julie Carroll, Ruoff Mortgage
September 4th, 2026 08:27 PM
Amy, thank you for taking the time to share your feedback and for your kind words about working with me. I truly appreciated the opportunity to help you with your financing and work with you toward your new home.I'm sorry the circumstances...
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Communication
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Kyla has worked with us a couple times and does a fantastic job! She is easy to communicate with, willing to answer any questions, and always has our best interest in mind. We would recommend her to anyone!
Reply from Kyla Henry
September 14th, 2026 05:03 PM
Benjamin, I'm grateful for your kind words and pleased to know that you find it easy to communicate with me. It's wonderful to hear that you feel I have your best interests in mind. Thank you for your recommendation!
Lori was a great help in getting the loan for my new home. I had an unusual financial situation that she was able to handle when other companies said they could not. Throughout the process, she was a prompt communicator, answering all of my...
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Reply from Lori Hiscock, Ruoff Mortgage
September 4th, 2026 04:31 PM
Thank you so much for sharing this! I Loved reading it and wish you great joy in your new home.
Sarah and Caroline were knowledgeable, easy to communicate with and answers all our questions. They kept us up to date on every step and were always friendly. It was a great experience.
Reply from Sarah Cole, Ruoff Mortgage
September 2nd, 2026 04:53 PM
Thank you so much for the wonderful review! Caroline and I truly enjoyed working with you and are so grateful you trusted us to help you through the process. Making sure our clients feel supported and confident from start to finish is incredibly...
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Heather Bozarth, Ruoff Mortgage has received a review with 5 star rating from Rick W
Reply from Owner
September 2nd, 2026 03:09 PM
Rick, thank you so much for this review. You were such a pleasure to work with!
Heather is so great to work with. She is on top of the whole process. She made it so easy for us to get all the paperwork in for our loan . She answered all our questions in a clear and precise fashion. We would highly recommend Heather! You...
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Reply from Heather Bozarth, Ruoff Mortgage
September 2nd, 2026 02:23 PM
Thank you so much Rick! Working with you and Sherry was truly a delight! I hope you love your forever home in the country!
When I asked questions, they were frequently ignored. When I did receive answers, they were unreliable. I would provid information, ask if something specific was needed, they said, "no." Then I get a call that that specific thing is needed...
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Reply from Ellen Vance, Ruoff Mortgage
September 4th, 2026 07:11 PM
Audree, thank you for taking the time to share your feedback. I'm sorry the process became so frustrating and stressful for you. There were several requirements and circumstances that changed or developed as your loan progressed, and I understand...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Our Branch
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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