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Ellen Vance, Ruoff Mortgage

Senior Loan Officer | NMLS# 971143 | Ruoff Mortgag...

Ruoff Mortgage - North Fort Wayne

4.9

(171)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 760-6476

Fort Wayne, IN

https://www.ruoff.com/ellenvance

Location & Business Hours

Business Hours

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

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4.9

(171)

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4.86

(120)

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5.0

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5.0

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Communication was excellent. All questions were answered quickly and the process was smoother than expected.

Reply from Ellen Vance, Ruoff Mortgage

October 7th, 2024 12:33 PM

I am so happy you felt comfortable with me helping you, and the care you got!

Communication was timely, easy to understand and easy to follow for next steps.

Reply from Ellen Vance, Ruoff Mortgage

October 2nd, 2024 01:33 PM

Natalie - Welcome back to the Fort! It was a pleasure helping get you into your new home!

My experience at Ruoff was excellent bc I had Ellen Vance as my loan officer. She is so knowledgeable, helpful & will respond to any questions or concerns no matter the day or time. This was my first time buying a house. I always got told how...

Reply from Owner

June 26th, 2024 12:41 PM

Ashley, I am so happy for you and your new bundle of joy! You found the perfect house for you guys and I consider myself blessed to have been able to help you with the process! Congratulations again on buying your first home!!!

Ellen Vance and Pam Zent are rockstars!!! Ellen walked with me through this whole process. She was able to explain everything so I could understand. She put her math skills to use a lot by running different numbers and situations with down...

Reply from Ellen Vance, Ruoff Mortgage

September 22nd, 2026 01:12 PM

Kathy - we are so very happy for you! You were such a bright light to both of us through the whole process. I am honored that you put your trust in me and us to get you to the finish line! I hope you are already starting to make wonderful memories...

Ellen was very nice and helpful. The process was made very simple for us and our questions were always answered quickly. This made the process go smoothly and made for a great experience.

Reply from Ellen Vance, Ruoff Mortgage

September 18th, 2026 01:20 PM

It was a pleasure helping you guys into your new home! I am honored to be who you trusted with this process! I am here for any questions that may come up. Congratulations again!

When I asked questions, they were frequently ignored. When I did receive answers, they were unreliable. I would provid information, ask if something specific was needed, they said, "no." Then I get a call that that specific thing is needed...

Reply from Ellen Vance, Ruoff Mortgage

September 4th, 2026 07:11 PM

Audree, thank you for taking the time to share your feedback. I'm sorry the process became so frustrating and stressful for you. There were several requirements and circumstances that changed or developed as your loan progressed, and I understand...

I thought you were going to be at the closing, especially since it was our Real estate agent's first closing.

Reply from Ellen Vance, Ruoff Mortgage

August 10th, 2026 12:59 PM

Cheryl, it was great helping you and your family purchase your new home in Indiana, welcome! I am so sorry I could not attend, it was important to me to make sure you had a time that worked great for you guys, even if it didn't work for me...

The whole experience was excellent

With the guidance and help ..The whole process were smooth and less intimidating. Response were in a timely manner able to be provided with awnsers need for any confusion during process Aaron Edwards

Reply from Ellen Vance, Ruoff Mortgage

July 9th, 2026 02:43 PM

It was a pleasure working with you and your family, Aaron! we couldn't have done it without you!!

Ellen went above and beyond for me. I couldn't of asked for a better person to help me. I would recommend her to anyone . I will always appreciate what she has done. For me! Thank you, Ellen wickings

Reply from Ellen Vance, Ruoff Mortgage

July 1st, 2026 01:22 PM

Ellen!!! it was a true pleasure working with you. Not very often I get to do a mortgage for a name twin, my age!!!! Congratulations on your new home!!!

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About

Additional Licenses: NMLS# 971143 | OH - MLO-OH.971143. Welcome to Ellen Vance's Mortgage World! Hello and thank you for stopping by! I'm Ellen Vance, Senior Loan Officer at Ruoff Mortgage, with over 11 years of experience helping individuals navigate the complexities of mortgages. My approach is rooted in honesty, empathy, and transparency. I believe in empowering my clients with knowledge, ensuring they make well-informed decisions about their financial future. My commitment to genuine interactions extends to my personal life, where I embrace each client's unique story and dream. I’m here to guide you every step of the way on your mortgage journey. When you’re ready to take the next step, I’m here for you.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Specialities

Conventional Loans

FHA loans

VA Loans

USDA loans

Down payment assistance

refinances (conventional, VA, FHA, USDA)