Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
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Reviews from Web
Ed and his team were great. The underwriter made this a difficult process and requested unreasonable documents. There was a request to have my divorce lawyer sign a document to state that the conditions of my divorce will not change. Even though...
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Reply from Ed Napieralski
July 13th, 2026 04:22 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
This is the fourth time in my life that I have gotten a mortgage/refinanced and this one was by far my least favorite. The information being requested from underwriting in my opinion was extreme, for example, becoming fixated on a typo in a...
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Reply from Ian McLellan - Northpointe Bank
July 6th, 2026 07:08 PM
I appreciate you sharing your experience with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. We value your feedback and thank you for the opportunity to...
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The Mortgage process from beginning to end was a breeze! Everyone I worked with was professional & prompt with correspondence. Highly recommended!!
Reply from Owner
July 8th, 2026 12:55 PM
Chris, thank you for the excellent rating. I'm grateful for your support and am here if you ever need assistance in the future.
Everything interaction I had with Jesse & Bo was top notch! Just a great experience from beginning to end!
Reply from Jesse Cronen - Northpointe Bank
July 6th, 2026 06:18 PM
Christopher, thank you for sharing your experience. I'm pleased to hear that you found every interaction with Bo and me to be top-notch. It's great to know that the entire process was positive for you. If you ever need assistance in the future,...
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Adam and Nelly were absolutely outstanding throughout our entire home loan process. From the very beginning, they made sure we had everything we needed and guided us every step of the way. What really stood out was that they never made us feel...
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Reply from Adam Dublet
July 13th, 2026 01:17 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
Very professional and on point with everything. Very competitive rates as well.
Reply from Jason Smith
July 13th, 2026 12:50 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
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Northpointe Bank - Grand Rapids
Zack, and his team was tremendous! They bent over backwards making the transition, and process as smooth as possible. Turned a business transaction into a friendship! Couldn’t be more happy with how things went with Zack over at NP! Would recommend...
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Zack, thank you so much for everything that you have done for myself and Olivia! We are extremely grateful for you and your services. You have made it extremely easy and smooth throughout the entire process. We are very grateful for everything...
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Reply from Zack Maurer
July 13th, 2026 01:41 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
BJ Maselli - Northpointe Bank has received a review with 5 star rating from Faith E
Reply from Owner
July 6th, 2026 04:06 PM
Thank you!
B.J. is the absolute best. He literally held my hand thru the entire process and keep me in the loop at all times. He helped me navigate all aspects of this challenging process and I wouldn't hesitate to recommend him or use him in the future....
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Reply from BJ Maselli
July 6th, 2026 04:06 PM
Thank you so much, Faith, for your incredibly kind words! It was truly a pleasure working with you. I'm glad I could help guide you through the process and make sure you always knew what to expect along the way. Buying or refinancing a home...
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender