Tracy Chairez
Sr. Loan Officer
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Communication skills and very responsiv!
Reply from Tracy Chairez
June 17th, 2025 02:35 AM
I appreciate your kind words, Gale. I'm glad to hear that you were satisfied with the communication and responsiveness during your experience with Highlands Residential Mortgage, Ltd. If you have any further questions or need assistance, please...
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Tracy is always on her game, no matter what time of day or week she is a pro! Tracy is always in a great mood and is happy to help you through anything, even if you just need to vent a little.
Reply from Tracy Chairez
June 11th, 2025 05:45 PM
I'm thrilled to hear that you had such a positive experience, Robert. It's important to me to be available and supportive, and I'm glad I could assist you effectively. Thank you for your kind words!
Tracy took the time to explain any and every detail and answer my questions even when I asked them more than once. I apprecitate all of her hard work in making experience a great one
Reply from Tracy Chairez
June 6th, 2025 01:14 AM
I'm thrilled to hear that you had a great experience and that I could assist you by addressing all your questions. Thank you for your kind words and for appreciating my efforts. It was a pleasure working with you.
pleased with the communication and the timely responses.
Reply from Tracy Chairez
June 4th, 2025 01:31 PM
I'm glad to hear that you were pleased with the communication and timely responses. It was a pleasure assisting you, and I appreciate your positive feedback.
Tracy completely understood my intentions and expectations. She was very easy to work with and kept me well informed on the rates, daily. This allowed for the best outcome possible in this very volatile environment.
Reply from Tracy Chairez
May 27th, 2025 11:56 AM
I'm thrilled to hear that I was able to meet your expectations and keep you informed throughout the process. It was a pleasure working with you to achieve the best possible outcome. Thank you for your kind words and the positive feedback!
The assistance and communication was much better than experienced with others. It created a pleasant and smooth experience.
Reply from Tracy Chairez
May 15th, 2025 12:41 PM
I'm thrilled to hear that you found the assistance and communication to be exceptional. It was a pleasure working with you to ensure a pleasant and smooth experience. Thank you for your kind words, Daniel.
Tracy was great communicating with us throughout the process. The electronic documents options was extremely convenient for our busy schedule. I appreciate her guidance as we worked through the financing and rates.
Reply from Tracy Chairez
May 4th, 2025 06:59 PM
I'm glad to hear that the communication and electronic document options were convenient for you. It was a pleasure guiding you through the financing process at Highlands Residential Mortgage, Ltd. Thank you for your kind words.
I liked being able to ask her questions. She helped us understand the process.
Reply from Tracy Chairez
May 2nd, 2025 10:37 PM
I'm glad to hear that I could assist you with your questions and help you understand the process. It was a pleasure working with you at Highlands Residential Mortgage, Ltd.
communication regardless of time of day or night was outstanding. The loan process was made simple and easy. I have bought four houses and thisl oan process was by far the easiest.
Reply from Tracy Chairez
May 1st, 2025 12:29 PM
I'm thrilled to hear that your loan process was seamless and that our communication met your expectations. It was a pleasure assisting you, and I appreciate your kind words about your experience with Highlands Residential Mortgage, Ltd. Thank...
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Tracy and team were great.
Reply from Tracy Chairez
April 6th, 2025 01:03 PM
I'm thrilled to hear that you had a great experience with me and my team at Highlands Residential Mortgage, Ltd. Thank you for your kind words, and it was a pleasure assisting you.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 230700
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