Tracy Chairez
Sr. Loan Officer
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
There are not enough positive words in the English language to fully describe the incredible work Tracy has done for us. She has exceeded all expectations! My wife and I have owned three previous homes, and the service provided by Highlands...
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Reply from Tracy Chairez
July 24th, 2025 12:28 PM
Thank you, Ahmed, for such a heartfelt review. It means a lot to know that I was able to exceed your expectations and set a new standard for your experience. I’m truly grateful to have assisted you and your wife, and I'm thrilled to hear that...
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Very easy to work with. communication was excellent. The e-sign made it all simple and easy
Reply from Tracy Chairez
July 22nd, 2025 04:51 AM
Thank you, Jeffery, for highlighting the experience you had working with me. I'm glad that the communication met your expectations and that the e-sign process offered simplicity and ease for you. Making things as straightforward as possible...
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Super communication!
Reply from Tracy Chairez
July 19th, 2025 11:06 AM
I appreciate your comment on the communication, Floyd. Staying connected and ensuring you're informed throughout the process is something I prioritize. If there's anything further you need or if you have more questions, feel free to reach out....
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She was always available to speak with you.
Reply from Tracy Chairez
July 8th, 2025 10:33 PM
I'm glad to hear that my availability made a positive impact on your experience. Being there for you is important to me, and I'm pleased I could support you effectively throughout the process. If there's anything more I can do for you, please...
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Tracy was quick to answer any questions or concerns we had during the process, and overall made the process extremely easy. We're very grateful we were able to work with her
Reply from Tracy Chairez
July 8th, 2025 04:39 PM
I'm really pleased to hear that I could make the process straightforward for you and quickly address any questions or concerns you had. Your gratitude means a lot to me, and it was truly a pleasure helping you at Highlands Residential Mortgage,...
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Tracy and her team were very professional and helpful in keeping us on a tight deadline to close on our home. We're very thankful for the work they put in.
Reply from Tracy Chairez
July 6th, 2025 12:53 AM
I'm thrilled to hear that you had a positive experience with our team. Keeping to your tight deadline was a priority, and I'm glad we could assist in the process. Thank you for your kind words, and congratulations on your new home!
Easy close
Reply from Tracy Chairez
July 6th, 2025 12:46 AM
I'm glad to hear that the closing process was easy for you. It was a pleasure assisting you at Highlands Residential Mortgage, Ltd. If you have any further questions or need assistance, please feel free to reach out.
She answered all of our questions quickly and made the entire process painfree.
Reply from Tracy Chairez
July 3rd, 2025 04:04 PM
I'm thrilled to hear that I could make the process painless for you and quickly address all your questions. Thank you for your kind words and the 5-star rating. It was a pleasure assisting you at Highlands Residential Mortgage, Ltd.
We were informed all through the process of our home loan purchase by Tracy and Lauren.
Reply from Tracy Chairez
July 2nd, 2025 01:14 AM
I'm glad to hear that you felt well-informed throughout your home loan process. It was a pleasure working with you alongside Lauren. Thank you for your feedback, and congratulations on your new home purchase!
Great experience!
Reply from Tracy Chairez
July 1st, 2025 06:19 PM
I'm thrilled to hear that you had a great experience, Shumaila. It was a pleasure assisting you at Highlands Residential Mortgage, Ltd. Thank you for your feedback!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 230700
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