Tracy Chairez
Sr. Loan Officer
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Everything was quick and
Reply from Tracy Chairez
March 7th, 2025 03:55 PM
Thank you so much, Jason, for taking the time to leave a review. I'm thrilled to hear that you found the process quick. It's always my goal to make everything as smooth and efficient as possible. If there's anything more I can do for you or...
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The experience right from the application initiation through loan disbursement was very smooth and i did not have any unpleasant experiences.
The communication was very clear and quick as needed.
Reply from Tracy Chairez
March 6th, 2025 04:48 AM
Thank you so much, FNU, for your kind words and the 5-star rating! I'm thrilled to hear that your experience was smooth from start to finish and that our communication met your expectations. It's always my goal to make the process as seamless...
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Tracy was absolutely amazing from the 1st step all the way down to the last. She was very communicative throughout the entire process. I believe she is the main reason we were given the opportunity to be homeowners! Excellent service!
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Reply from Tracy Chairez
March 6th, 2025 12:10 AM
Thank you so much, Lauren! I'm thrilled to hear about your positive experience and that you felt supported every step of the way. It was truly a pleasure working with you and helping you achieve your dream of homeownership. Your words mean...
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Tracy was helpful and made the whole process easy for me. Thank
Reply from Tracy Chairez
February 25th, 2025 06:01 PM
Thank you so much for your kind words, Eunice. I'm thrilled to hear that you found the process easy and that I could help. It was a pleasure working with you, and I'm glad I could be part of your journey with Highlands Residential Mortgage....
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Tracy updated myself and my client on everything which was need and why it was need. She made sure my client's transaction was smooth. Tracy and Lauren communication was on top notch, I highly recommend Tracy.
Reply from Tracy Chairez
February 24th, 2025 02:45 PM
Thank you so much, Fridah, for your kind words. I'm thrilled to hear that you and your client had a smooth experience. Keeping everyone informed and ensuring that everything goes seamlessly is always my top priority. I'm so glad Lauren and...
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The whole process was incredibly smooth and clear. They are a great team and made things much easier for us.
Reply from Tracy Chairez
February 8th, 2025 11:07 AM
Wow, Kirtpal, a 5-star review! That's fantastic to hear. I'm so glad the process was smooth and clear for you. We really strive for that here at Highlands Residential Mortgage. Making things easier for our clients is our top priority, so it's...
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Tracy knows the numbers backwards and forwards in this led confidence despite the complexityDigital platform to upload the documents and do DocuSign was modern and intuitive to useAll in all a very simple process but mostly herself and Lauren...
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Reply from Tracy Chairez
February 6th, 2025 02:20 PM
Royce, thank you so much for this wonderful review! It makes me happy to hear that you felt confident in my knowledge of the mortgage process, even with its complexities. We're always striving to make the digital side of things as easy as possible,...
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the speed, perfect communication, very respectful and friendly
Reply from Tracy Chairez
February 6th, 2025 12:31 PM
Wow, Kevin, a 5-star review! That means so much to me. I really appreciate you taking the time to share your experience. I strive to make the mortgage process as smooth and stress-free as possible, so I'm thrilled to hear it was "speedy" with...
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Tracy went above and beyond to help me understand the complicated loan process of being a first time home owner. She also did whatever she could to get me the best rate, and said she would follow up when the market is good to refinancing. Super...
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Reply from Tracy Chairez
February 1st, 2025 01:08 PM
Sierra, your kind words mean the world to me! Helping first-time homebuyers navigate the loan process is something I'm truly passionate about, and I'm thrilled I could make it a smooth experience for you. I'm always happy to go the extra mile...
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Thank you for helping us🥰
Reply from Tracy Chairez
December 26th, 2024 11:05 AM
I'm so glad I could assist you, Abin! Your positive feedback means the world to me. It was truly a pleasure helping you navigate through the process at Highlands Residential Mortgage, Ltd. If you ever have more questions in the future, don't...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 230700
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