Tracy Chairez
Sr. Loan Officer
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Tracy was very professional and responsive.
Reply from Tracy Chairez
August 28th, 2025 04:00 PM
I appreciate your feedback, Michael. I'm glad to hear that you found my professionalism and responsiveness helpful during the process. If there's anything else I can assist you with in the future, don't hesitate to let me know. Thank you for...
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#1 Smooth process #1 Stress free#1 Quality of service #1 Team work#1 Sr. Loan Officer Thank you Tracy Chairez for making this happen for my family and I. It has been a long way but now we here. Thank you for been well patient with us.Praise...
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Reply from Tracy Chairez
August 26th, 2025 10:22 AM
Thank you, Sekou, for your heartfelt words. I'm truly glad to have been part of your journey and that I could provide the quality service and teamwork you valued. It's rewarding to hear that the process felt smooth and stress-free for you and...
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Your clear communication & quick responses helped make us feel very confident in our financing choice. We appreciated how kind & patient you were with us anytime a question arose. We would recommend you over & over.
Reply from Tracy Chairez
August 16th, 2025 01:58 PM
Thank you, Chelsea, for sharing your experience. I'm glad to hear that my communication and responsiveness helped to instill confidence in your financing decision. It was my pleasure to assist with any questions you had and ensure you felt...
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Tracy is extremely sociable and her unrivaled knowledge of the home loan process was evident from my first interaction with her. She is thorough and detailed oriented, responds promptly to questions, and explains information clearly and concisely....
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Reply from Tracy Chairez
August 14th, 2025 06:37 PM
Thank you, Veronica, for your kind words and recommendation. I'm thrilled to hear that my knowledge and approach made a positive impact on your home loan journey. I'm particularly glad that I could support you through the appraisal challenge...
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Tracy was extremely helpful throughout the entire process! She was very informative and responsive anytime we had a question. I dont think we could've picked someone better to help us if we tried. If it wasn't for her I don't think we would...
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Reply from Tracy Chairez
August 6th, 2025 02:17 PM
I'm really touched by your thoughtful words, Alberto. Knowing that I could assist and keep you informed during the process is incredibly rewarding. I'm so glad to hear that my efforts had such a positive impact on your experience. Your appreciation...
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Tracy was easy to communicate with, and always answered all our questions .
Reply from Tracy Chairez
July 27th, 2025 03:53 PM
I'm glad to hear that communication was smooth and that your questions were thoroughly addressed, Tonja. It's important to me that you felt supported and informed throughout the process. If there's anything else you need or any more questions...
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Thank you!
Reply from Tracy Chairez
July 27th, 2025 03:47 PM
I'm grateful for your simple yet meaningful message, John. Knowing that you're appreciative of the experience means a lot to me. If there's anything else you need or any questions you might have, don't hesitate to reach out. Take care!
There are not enough positive words in the English language to fully describe the incredible work Tracy has done for us. She has exceeded all expectations! My wife and I have owned three previous homes, and the service provided by Highlands...
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Reply from Tracy Chairez
July 24th, 2025 12:28 PM
Thank you, Ahmed, for such a heartfelt review. It means a lot to know that I was able to exceed your expectations and set a new standard for your experience. I’m truly grateful to have assisted you and your wife, and I'm thrilled to hear that...
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Very easy to work with. communication was excellent. The e-sign made it all simple and easy
Reply from Tracy Chairez
July 22nd, 2025 04:51 AM
Thank you, Jeffery, for highlighting the experience you had working with me. I'm glad that the communication met your expectations and that the e-sign process offered simplicity and ease for you. Making things as straightforward as possible...
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Super communication!
Reply from Tracy Chairez
July 19th, 2025 11:06 AM
I appreciate your comment on the communication, Floyd. Staying connected and ensuring you're informed throughout the process is something I prioritize. If there's anything further you need or if you have more questions, feel free to reach out....
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 230700
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