Waterstone Mortgage - Fort Walton Beach, FL
Fort Walton Beach, FL
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Love this team - responsive, professional, and knowledgable.
Reply from Sue Botelho at Waterstone Mortgage ...
August 28th, 2026 02:28 PM
Thank you, Bobbi! We love working with you and with your clients and look forward to doing it again soon!
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There is not enough space for this field (or hours in a day) to express how outstanding Dawn and Waterstone Mortgage are at what they do. They pulled off an absolutely brilliant last minute pivot after a third party lender left a buyer with...
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Reply from Dawn Hoffman
September 2nd, 2026 08:32 PM
Thank you for your incredible feedback, Todd. I'm grateful to know that we could assist swiftly during such a crucial moment. Your recommendation means a lot, and I'm pleased to have made a positive impact on your experience.
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were delays because my lender of a portfolio Mortgage continued to ask for information that seemed to be unnecessary. This led to extending the closing several times and cost me extra money, including a good faith $1000 payment to the seller....
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Reply from Dawn Hoffman
September 1st, 2026 05:56 PM
I'm sorry to hear about the frustration you experienced with the delays, David. It sounds like the situation was challenging, and I understand how that can be frustrating. Please reach out to me directly if you'd like to discuss this further...
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Every question was answeref promptly. We were advised when something needed to be done. We have no complaints
Reply from Sue Botelho at Waterstone Mortgage ...
August 25th, 2026 05:20 PM
Thank you for your business!
Sue has helped us before with a refinance and when we wanted to take out some equity, we went right back to Sue Botelho at Waterstone mortgage. Our loan was done in record time.
Reply from Sue Botelho at Waterstone Mortgage ...
August 25th, 2026 01:07 PM
I'm so glad we were able to work with you and Allan again, Carol! It's always a pleasure and we truly appreciate clients such as yourself who are on top of everything and that make our job easier! Thank you for your loyalty!
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Waterstone Mortgage - Fort Walton Beach, FL
Waterstone Mortgage - Fort Walton Beach, FL has received a review with 5 star rating from Bethany Z
Always a pleasant and streamlined experience working with Heather. Communication is clear, the process is efficient, and everything is handled smoothly from start to finish. Heather is responsive, professional, and consistently make the lending...
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Reply from Heather Calvo
August 31st, 2026 05:13 PM
Bethany, I'm grateful for your kind words and pleased to hear that you found the process pleasant and efficient. It's wonderful to know that my communication and responsiveness helped make your experience smooth. Thank you for recommending...
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The process was modern with most being done online via a user portal which was super convenient. Dean was also very friendly (and humorous) which was great.
Reply from Dean Carrier
August 31st, 2026 04:02 PM
Mahlon, I'm glad to hear you found the online process convenient and enjoyed my friendly approach. If there's anything more I can do for you, please let me know.
Sue Botelho at Waterstone Mortgage NMLS #262520 has received a review with 5 star rating from Nathan N
Reply from Owner
August 19th, 2026 02:08 PM
Thank you for the 5-star review!
Sue and Waterstome Mortgage made the loan process quick and easy for us, completely over email. No time was wasted, very clear instructions, and clear communication made for a pleasant experience.
Reply from Sue Botelho
August 19th, 2026 02:10 PM
Nathan, it was a pleasure working with you all and I'm so excited that you are now the proud owners of a vacation condo in Florida! Thank you for the review!
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About
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions