Top 5%
Sue Botelho at Waterstone Mortgage NMLS #2625...
Branch Manager
The University of Alabama
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Sue Botelho at Waterstone Mortgage NMLS #262520 has received a review with 5 star rating from Nathan N
Reply from Owner
August 19th, 2026 02:08 PM
Thank you for the 5-star review!
Sue and Waterstome Mortgage made the loan process quick and easy for us, completely over email. No time was wasted, very clear instructions, and clear communication made for a pleasant experience.
Reply from Sue Botelho
August 19th, 2026 02:10 PM
Nathan, it was a pleasure working with you all and I'm so excited that you are now the proud owners of a vacation condo in Florida! Thank you for the review!
Sue is a problem solver before it can become a problem. She does everything NOW, there is no prograstination or push it off for someone else to do.
I think Sue may be the best Originator in this area!
Reply from Sue Botelho at Waterstone Mortgage ...
August 19th, 2026 02:09 PM
I am so happy every time I work with you and Karen and so humbled by your kind words! Thank you so much and I hope this new home will be one in which you will make lots of memories! Enjoy!
Sue is awesome
Reply from Sue Botelho
August 19th, 2026 02:10 PM
Thank you, Karen! I hope you enjoy the new home and look forward to hearing all about the wonderful memories you will be making there!
This was a very stress-free process, especially being 10 hours away. I was worried about doing this remote and being so far away, but there was great communication and they made a very easy.
Reply from Owner
August 19th, 2026 02:03 PM
Lauren, I'm glad to hear that the process was stress-free for you, even from a distance. I appreciate your kind words about our communication and am happy we could make things easy for you. If there's anything else you need, feel free to reach...
read more
Very easy and stress-free process, especially being 10 hours away. I was nervous about doing all of this remote and being so far away but it was all very easy, and there was great communicatio.
Reply from Sue Botelho at Waterstone Mortgage ...
August 11th, 2026 01:32 PM
We are so excited for all of you and your first condo purchase! Here's to great rentals and lots of memories, as well!!!
Sue and her team are always looking for the best options and ways to help their clients. If you are looking for financing a home or need some creative options to purchase one - check Sue and her team. I recommend Waterstone Mortgage!
Reply from Owner
August 11th, 2026 01:33 PM
Thank you for the kind words, Iva! We love working with Realtors who put their clients' needs ahead of their own and you are one of the best!
Sue and her team are always looking for the best options and ways to help their clients. If you are looking for financing a home or need some creative options to purchase one - check Sue and her team. I recomend Waterstone Mortgage!
Reply from Sue Botelho at Waterstone Mortgage ...
August 7th, 2026 02:23 PM
Thank you so much, Iva! We love getting reviews from Realtors and we appreciate your trust and loyalty in us!
The Waterstone team were exceptionally great to work with. I had questions and they had answers anytime. I reached out. They were quick to respond. They made the process really easy. I would highly recommend them.
Reply from Owner
August 11th, 2026 01:34 PM
Thanks, Dewitt! We are so thrilled for you and your new home - it's beautiful! And what a GREAT birthday present for you, to boot! Enjoy the home and stay in touch!
The team at Waterstone was exceptionally great. They were always really responsive. Any questions I had they had answers and they made the process really easy. I would highly recommend this team.
Reply from Owner
August 7th, 2026 02:12 PM
We are so happy for you, Dewitt! Enjoy your new home and thank you for trusting us to get it done for you!
10 of 274
About
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes in condominium, VA, FHA, conventional, jumbo, construction, non-QM, second-home, and investment property financing. A 2026 Scotsman Guide Top Originator and Top Women Originator, Sue is known for creative solutions, exceptional service, and lasting client relationships. She is a member of the Emerald Coast, Central Panhandle, and Navarre Boards of Realtors and enjoys camping, boating, fishing, and spending time at the beach. Available Monday–Friday, 9 a.m.–5 p.m. ET.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Specialities
Mortgage Loans
Refinancing
Construction to Perm Loans
Real Estate Financing
Lot Loans
VA Loans
FHA Loans
USDA Loans
View All
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Education
- The University of AlabamaAccounting and Business/Management
Positions
- Waterstone Mortgage - Branch Manager Loan OfficerJan 4th, 2010 - Current
Memberships
- Emerald Coast Board of Realtors
- Realtor Board
- Central Panhandle Board of Realtors
View All
Year Started
1998
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #262520
Achievements
- Interviewed by Good Morning America
- Interviewed by Wall Street Journal as Mortgage Professional
Hobbies
- Camping
- Boating
- Fishing
View All
Disclaimer
Maine Supervised Lender Branch Licensee #186434. State of Iowa Licensee Exempt.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License # 41DBO-61189.State of Idaho Licensee Exempt.State of Alabama Licensee Exempt.State of Illinois Licensee Exempt.State of Kentucky Licensee Exempt.Arizona Mortgage Banker Branch License #1050300. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions