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Sue Botelho at Waterstone Mortgage NMLS #2625...
Branch Manager
The University of Alabama
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Working with Sue was a fantastic experience. She took the time to walk our buyers through all their options and guided them through the Hometown Heroes program every step of the way. Her expertise brought so much confidence and reassurance...
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Everyone working on our loan was wonderful, knowledgeable and efficient. Questions were answered in a timely manner, and special care was taken when assessing our needs.
Reply from Sue Botelho at Waterstone Mortgage ...
September 30th, 2026 01:30 PM
We are so glad that you guys found THE PERFECT HOUSE and we were able to be a part of the journey with you! Enjoy, and make lots of great memories!
Great and speady service and great communication.
Reply from Sue Botelho at Waterstone Mortgage ...
September 30th, 2026 01:31 PM
Thank you, Gabriel, and congratulations on your new home!
Thank you SO SO SO MUCH Sue!!! I cannot express my gratitude for your help enough. You got me a better rate for my loan AND better insurance to cover it, too!! Your entire team worked diligently to get my documents submitted and to get the...
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Reply from Sue Botelho at Waterstone Mortgage ...
September 24th, 2026 03:36 PM
Thank YOU, Andrea, for allowing us to be a part of this process with you. We enjoyed working with you and are THRILLED that you are now in your new home! May you make a lot of great memories and know that we are here for you in the future for...
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Sue and her team was great. My husband and I were jist a first time home buyer and he helped us with everything that we needed and always ready to answer questions that we had. Our Home buying experience was great. I would definitely recommend...
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Reply from Sue Botelho at Waterstone Mortgage ...
September 11th, 2026 12:42 PM
Thank you for your kind words. We’re so excited for you to have your first home! Make lots of memories!!
Love this team - responsive, professional, and knowledgable.
Reply from Sue Botelho at Waterstone Mortgage ...
August 28th, 2026 02:28 PM
Thank you, Bobbi! We love working with you and with your clients and look forward to doing it again soon!
Every question was answeref promptly. We were advised when something needed to be done. We have no complaints
Reply from Sue Botelho at Waterstone Mortgage ...
August 25th, 2026 05:20 PM
Thank you for your business!
Sue has helped us before with a refinance and when we wanted to take out some equity, we went right back to Sue Botelho at Waterstone mortgage. Our loan was done in record time.
Reply from Sue Botelho at Waterstone Mortgage ...
August 25th, 2026 01:07 PM
I'm so glad we were able to work with you and Allan again, Carol! It's always a pleasure and we truly appreciate clients such as yourself who are on top of everything and that make our job easier! Thank you for your loyalty!
Sue Botelho at Waterstone Mortgage NMLS #262520 has received a review with 5 star rating from Nathan N
Reply from Owner
August 19th, 2026 02:08 PM
Thank you for the 5-star review!
Sue and Waterstome Mortgage made the loan process quick and easy for us, completely over email. No time was wasted, very clear instructions, and clear communication made for a pleasant experience.
Reply from Sue Botelho
August 19th, 2026 02:10 PM
Nathan, it was a pleasure working with you all and I'm so excited that you are now the proud owners of a vacation condo in Florida! Thank you for the review!
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About
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes in condominium, VA, FHA, conventional, jumbo, construction, non-QM, second-home, and investment property financing. A 2026 Scotsman Guide Top Originator and Top Women Originator, Sue is known for creative solutions, exceptional service, and lasting client relationships. She is a member of the Emerald Coast, Central Panhandle, and Navarre Boards of Realtors and enjoys camping, boating, fishing, and spending time at the beach. Available Monday–Friday, 9 a.m.–5 p.m. ET.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Specialities
Mortgage Loans
Refinancing
Construction to Perm Loans
Real Estate Financing
Lot Loans
VA Loans
FHA Loans
USDA Loans
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Education
- The University of AlabamaAccounting and Business/Management
Positions
- Waterstone Mortgage - Branch Manager Loan OfficerJan 4th, 2010 - Current
Memberships
- Emerald Coast Board of Realtors
- Realtor Board
- Central Panhandle Board of Realtors
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Year Started
1998
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #262520
Achievements
- Interviewed by Good Morning America
- Interviewed by Wall Street Journal as Mortgage Professional
Hobbies
- Camping
- Boating
- Fishing
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Disclaimer
Maine Supervised Lender Branch Licensee #186434. State of Iowa Licensee Exempt.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License # 41DBO-61189.State of Idaho Licensee Exempt.State of Alabama Licensee Exempt.State of Illinois Licensee Exempt.State of Kentucky Licensee Exempt.Arizona Mortgage Banker Branch License #1050300. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions