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Sue Botelho at Waterstone Mortgage NMLS #2625...
Branch Manager
The University of Alabama
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes... Show More
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9 AM to 5 PM
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Reviews from Web
I had a great experience working with Sue and her team throughout my first home-buying journey. Buying a home can be stressful, especially as a first-time homebuyer, but I appreciate the time, effort, and guidance provided throughout the process....
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Sue Botelho at Waterstone Mortgage NMLS #262520 has received a review with 5 star rating from Paige P
Reply from Owner
October 16th, 2026 01:38 PM
Paige, thank you for the great rating! I'm glad to know that your experience with Waterstone Mortgage was positive.
Sue and her team was phenomenal , I would recommend her over and over. Quick, fast, and very efficient
Reply from Sue Botelho at Waterstone Mortgage ...
October 8th, 2026 04:23 PM
Thank you so much, Brooklynn! I hate that you had to go through so much turmoil with the first lender but am grateful that you were referred to us and we were able to make your dream of homeownership a reality!! Enjoy your home and congratulations!!!...
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Great communication and setting of expectations.
Reply from Sue Botelho at Waterstone Mortgage ...
October 8th, 2026 04:24 PM
Thank you, Georgia! We love working with investors that are buying condos and we're so grateful that you chose to work with us. Enjoy your new condo!!!!
Absolutely the best in the business!!!! We went with Sue and team for the second time, and it was the best decision we could have made. Our process was a little tricky with life happening, but we never felt that we weren't going to make it...
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Reply from Owner
October 12th, 2026 01:46 PM
Monica, I'm truly thankful for your kind words and am glad to hear that you felt supported throughout the process. It's wonderful to know that the team at Waterstone Mortgage and I could provide the guidance and attention needed during your...
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Sue was amazing and helpful for everything and every step of the process. This was out second time using sue for our mortgage and we were very happy with her both times!
Reply from Sue Botelho
October 8th, 2026 04:08 PM
Andrew, I'm happy to hear that you were pleased with my assistance throughout the mortgage process. It's great to know that both experiences with me at Waterstone Mortgage have been positive for you. Thank you for your continued trust and support!...
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Working with Sue was a fantastic experience. She took the time to walk our buyers through all their options and guided them through the Hometown Heroes program every step of the way. Her expertise brought so much confidence and reassurance...
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Reply from Sue Botelho
October 7th, 2026 08:45 PM
Deneen, I'm grateful for your kind words about my work with your buyers. I'm pleased that my guidance and expertise through the Hometown Heroes program provided the confidence and reassurance they needed. It was a pleasure to assist them, and...
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Everyone working on our loan was wonderful, knowledgeable and efficient. Questions were answered in a timely manner, and special care was taken when assessing our needs.
Reply from Sue Botelho at Waterstone Mortgage ...
September 30th, 2026 01:30 PM
We are so glad that you guys found THE PERFECT HOUSE and we were able to be a part of the journey with you! Enjoy, and make lots of great memories!
Great and speady service and great communication.
Reply from Sue Botelho at Waterstone Mortgage ...
September 30th, 2026 01:31 PM
Thank you, Gabriel, and congratulations on your new home!
Thank you SO SO SO MUCH Sue!!! I cannot express my gratitude for your help enough. You got me a better rate for my loan AND better insurance to cover it, too!! Your entire team worked diligently to get my documents submitted and to get the...
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Reply from Sue Botelho at Waterstone Mortgage ...
September 24th, 2026 03:36 PM
Thank YOU, Andrea, for allowing us to be a part of this process with you. We enjoyed working with you and are THRILLED that you are now in your new home! May you make a lot of great memories and know that we are here for you in the future for...
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About
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes in condominium, VA, FHA, conventional, jumbo, construction, non-QM, second-home, and investment property financing. A 2026 Scotsman Guide Top Originator and Top Women Originator, Sue is known for creative solutions, exceptional service, and lasting client relationships. She is a member of the Emerald Coast, Central Panhandle, and Navarre Boards of Realtors and enjoys camping, boating, fishing, and spending time at the beach. Available Monday–Friday, 9 a.m.–5 p.m. ET.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Specialities
Mortgage Loans
Refinancing
Construction to Perm Loans
Real Estate Financing
Lot Loans
VA Loans
FHA Loans
USDA Loans
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Education
- The University of AlabamaAccounting and Business/Management
Positions
- Waterstone Mortgage - Branch Manager Loan OfficerJan 4th, 2010 - Current
Memberships
- Emerald Coast Board of Realtors
- Realtor Board
- Central Panhandle Board of Realtors
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Year Started
1998
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #262520
Achievements
- Interviewed by Good Morning America
- Interviewed by Wall Street Journal as Mortgage Professional
Hobbies
- Camping
- Boating
- Fishing
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Disclaimer
Maine Supervised Lender Branch Licensee #186434. State of Iowa Licensee Exempt.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License # 41DBO-61189.State of Idaho Licensee Exempt.State of Alabama Licensee Exempt.State of Illinois Licensee Exempt.State of Kentucky Licensee Exempt.Arizona Mortgage Banker Branch License #1050300. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions