MI, Grand Rapids
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Wed
8 AM to 6:30 PM(Open now)
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
the overall process of refinancing went smoothly and Ryan was always prompt with the information we needed to move forward in the process.
Reply from Ryan Bird
March 16th, 2026 04:26 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Jim Koops - Northpointe Bank has received a review with 5 star rating from Rick V
Jim was fantastic to work with once again (2nd time financing with Jim) thank you!!
Reply from Jim Koops
March 16th, 2026 08:15 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
The process was smooth and quick.
The team members were knowledgeable and helpful.
Reply from Jason Smith
March 16th, 2026 02:03 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
Ryan is a quick thinking, problem solving, invested loan officer addressing any concern we had with care and professionalism even if the situation was a bit contentious or stressful from our support team helping ensure our loan was moving in...
read more
Reply from Ryan Bird
March 16th, 2026 03:08 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
Ryan was great:
* Straight to the point
* No unnecessary phone calls/sales pitches -- just emailed numbers
* Responsive. Available via text on weekends if needed
* Great rate and credits
Reply from Ryan Bird
March 16th, 2026 09:04 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
Responsive, patient answering my questions, good rate
Reply from Ian McLellan
March 16th, 2026 04:26 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
Wonderful experience, great rate, organized, great communication!
Reply from Jason Smith
March 16th, 2026 04:52 PM
I really appreciate the feedback and am looking forward to working with you again.
Mason and his team were AMAZING. He came in when another bank fumbled and got us clear to close in essentially 9 days. Couldn't have asked for a better experience. 10/10 would definitely recommend
Reply from Mason Maurer
March 16th, 2026 06:27 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Ian was very responsive and patient answering my many questions. He made a complicated process make sense and made the whole thing relatively easy.
901–910 of 5029
About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender