MI, Grand Rapids
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
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Reviews from Web
Jim was incredibly responsive and guided us through our first refinance on time and at a great rate. What made Jim standout was his customer service, quick guidance through the facts and respect for our busy schedules. Other companies were...
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Jim was incredibly responsive and guided us through our first refinance on time and at a great rate. What made Jim standout was his customer service, quick guidance through the facts and respect for our busy schedules. Other companies were...
read more
Reply from Jim Koops
April 27th, 2026 03:48 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
I’ve worked with several loan officers in the past, and I can confidently say this was the best experience I’ve ever had. James was incredibly patient throughout the entire process and took the time to make sure I fully understood every step...
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Reply from Owner
April 19th, 2026 06:02 PM
Thank you Kyra, I really appreciate the kind words and so glad we were able to make it work out for you! Congratulations again!!
James was so great to work with. He keeps you updated with everything thats going on and takes the time to make sure you understand it all. He is not pushy like some loan officers I've worked with in the past. He makes the entire process as...
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Reply from James Mahieu
April 21st, 2026 05:41 PM
Thank you for your kind words, Kyra. I'm pleased to hear that you felt well-informed and comfortable throughout the process. Making the refinancing experience smooth and easy is always my goal, and I'm grateful for your recommendation.
Zach did a fantastic job of informing of the expectations regarding the process so there were no surprises. I was well informed of progress as well.
Reply from Zack Maurer
April 27th, 2026 05:44 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
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Jim Van Law - Northpointe Bank
Thank you for helping us so much throughout the process and always being available for our questions
Reply from Jim Van Law - Northpointe Bank
April 19th, 2026 07:37 PM
Annie, I appreciate your kind words and I'm glad I could assist you throughout the process. Being available to answer your questions was important to me, and I'm thankful for the opportunity to help.
consistent communication and willing to meet to discuss our concerns about the process, thanks so much!!
Reply from Ryan Bird
April 27th, 2026 12:21 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
Working with Jason was fine but after initial prequalification he seemed to be very difficult to get ahold of. He answered my calls up until prequal but once i accepted the initial disclosure, he would not answer the phone and would only respond...
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Reply from Jason Smith - Northpointe Bank
April 20th, 2026 02:46 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...
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Jim Van Law - Northpointe Bank
Jim and his team made the whole process very simple and straight forward . Thorough in explanation and always able to answer any questions that we had throughout. Highly recommend!
Reply from Jim Van Law
April 19th, 2026 07:37 PM
Thank you, Kyle, for your kind words. I'm pleased to hear that you found the process straightforward and that my team and I could provide thorough explanations. Your recommendation means a lot to us!
The process was smooth and quick. Northpointe was attentive and answered questions in a timely manner.
Reply from Ian McLellan
April 24th, 2026 09:16 PM
I really appreciate the feedback and am looking forward to working with you again.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender