Consumer Direct | Santa Ana's Cover Image

Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,921)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

Search Reviews

Write a Review

4.81

(45,921)

Filter by Date

Range

Filter by Rating

5 Star

89%

4 Star

3 Star

2 Star

1 Star

Experience.com

4.8

(37.8K)

Zillow

4.97

(491)

Google

4.88

(7.5K)

Show All

Reset all filters

A great company to work with. Ryan and his team were great with communication, responended quickly to answer any questions we had. They also worked quickly to get our closing on our new home a week early. Highly recommend.

Exceptional communication, follow-up unmatched and extremely knowledgeable. I have never had a more impressive experience working with a lender.

Reply from New American Funding - Kyle Jones

May 25th, 2025 02:40 PM

I'm thrilled to hear that you had such an impressive experience, Camilla. Exceptional communication and knowledge are priorities for me, and I'm glad it made a difference for you. Thank you for your kind words and for choosing New American...

email sent to all parties invovled. Complaint filed with state regulator.

Reply from Patrick Alberson

June 3rd, 2025 02:16 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

**Excessive Contact and Unprofessional Service - Avoid This Lender**I am extremely disappointed with the unprofessional handling of my loan application by this company, specifically by a Senior Loan Processing Officer.**What Happened:**Over...

Reply from Owner

July 11th, 2025 12:00 AM

Hello David, we are sorry to learn of your loan experience and bringing this to our attention. It is always our intention to provide every customer with exceptional service and a seamless experience and regret if that was not the case for you....

Good customer service especially Grace Crelencia she works all way she makes it easier so with Irene keep it up great job

Reply from Owner

July 11th, 2025 12:00 AM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority, and your feedback is appreciated. Respectfully, Customer Service Management

The attention was 100%, the support was quick and pleasant, and the professional team made the process very easy and fast.

Reply from Owner

July 11th, 2025 12:00 AM

We appreciate your time to submit a review and for the five-star rating. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

New American Funding - Jenny Cho has received a review with 5 star rating from Maggie S

Reply from Owner

June 27th, 2025 12:00 AM

Thank you so much for taking the time to leave us a 5-star rating. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

Exceptional communication, follow-up unmatched and extremely knowledgeable. I have never had a more impressive experience working with a lender.

Reply from Owner

July 11th, 2025 12:00 AM

Thank you for taking your time to submit a review, Camilla. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

As a first-time homebuyer, I faced the challenges of juggling work, family, and finances. The process was stressful and time-sensitive, but I never felt like we were on our own. Lourdes was instrumental in keeping the situation grounded and...

Reply from Owner

July 11th, 2025 12:00 AM

We appreciate your kind words regarding your loan experience and service you received from Lourdes. We value your feedback and the opportunity to assist with your home financing needs. Respectfully, Customer Service Management

Kyle Jones Sr. Loan Officer NMLS# 1784989 Exceptional communication, follow-up unmatched and extremely knowledgeable. I have never had a more impressive experience working with a lender. Kyle Jones, thank you!

Reply from Owner

July 11th, 2025 12:00 AM

Hello Camilla, we are pleased to know you had a great loan experience and the service you received from Kyle. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

3941–3950 of 45921

About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

Disclaimer