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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,921)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

(45,921)

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The staff and knowledge, communications was key a d response time.to us as customers!

Reply from Owner

July 11th, 2025 12:00 AM

Thank you for your time to submit a review and for the five-star rating. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

Excellent service and professionalism throughout the process

Reply from Owner

June 27th, 2025 12:00 AM

We appreciate your time, Jorge, to submit a review and for the five-star rating. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

Everyone immediately answered questions and gave us all the options we wanted and was more than helpful.

Reply from New American Funding - Jenny Cho

May 23rd, 2025 07:29 PM

I'm thrilled to hear that your questions were answered promptly and that you found the options provided helpful. It was a pleasure assisting you at New American Funding. Thank you for your kind words!

I was treated with the utmost respect, they never once dodged my questions and got back to me very soon. They told me how the steps work and everything. I'm very thankful for all they did for me.

Reply from Janice Bae

June 2nd, 2025 06:49 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

Approval took longer than led to believe.

Reply from Mark Esterholt

June 2nd, 2025 06:10 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Everything was explained step by step.

Reply from New American Funding - Luis Yero

May 23rd, 2025 06:05 PM

I'm glad to hear that the step-by-step explanations were helpful for you. It was a pleasure assisting you at New American Funding, and I appreciate your feedback. If you have any more questions, feel free to reach out.

Things went smoothly until they didn't . Dustin and Charise to the rescue . they helped us navigate a strange blip and were able to make it happen.

Megan was excellent. She walked us through what is always a stressful experience and made it as easy as we could ever hope for.

Reply from Megan Singh

May 23rd, 2025 04:36 PM

I'm delighted to hear that I could help make the process easier for you. It was a pleasure assisting you through this experience, and I appreciate your kind words.

Not mentioned in this survey but vital to our positive experience was our relationship with Nick Jeatean from Paulsbo, Washington. He facilitated many things for us from Washington. He has our trust.

Reply from David Rangel

June 2nd, 2025 03:11 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Quick and easy, but able to answer all questions for a first time buyer! Met an accelerated schedule due to starting a week into period before close.

Reply from New American Funding - Jeanette Rui...

May 23rd, 2025 03:36 PM

Happy to help. Congratulations Aaron!

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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