Consumer Direct | Santa Ana's Cover Image

Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,876)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

Search Reviews

Write a Review

4.81

(45,876)

Filter by Date

Range

Filter by Rating

5 Star

89%

4 Star

3 Star

2 Star

1 Star

Experience.com

4.8

(37.8K)

Zillow

4.97

(491)

Google

4.88

(7.5K)

Show All

Reset all filters

They made it so simple to move forward with the refi...

Reply from Christine Obermayer

November 13th, 2025 04:21 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Srephen is by far the best Senior Loan Consultant. He has helped us on a previous loan in 2024 and we returned back to NAF and the experience was even better than the first time. Thank you Stephen.

Reply from Stephen O'Donnell

November 13th, 2025 03:45 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

Excellent experience.

Reply from New American Funding - Jeanette Rui...

November 3rd, 2025 05:57 PM

Thank you so much! Glad to hear it!

I had several issues with taxes, debt, and credit and was worried the loan would not close but Mark assured me that it would assume I almost decided to not go through with the refi-cash-out but I'm really glad I did and Mark took extra time...

Reply from Mark Ray

November 13th, 2025 03:16 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

We have been long time customers of NAF and Jeff has been our loan originator for many years, so it was a pleasure to recommend him to our best friends when they needed finqncing financing for their new journey in MT. Being a Realtor, I recommend...

Thanks Paul and Team for a painless experience

Reply from Owner

January 27th, 2026 12:00 AM

Thank you so much for taking the time to leave a 5-star review. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

We have been long time customers of NAF and we will only use NAF for our real estate needs. The attention to detail, willingness to work with you on your needs and education they give you during the journey of financing is absolutely refreshing....

Reply from Owner

February 11th, 2026 12:00 AM

We appreciate the positive feedback, Evelyn, and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

Brittani is AWESOME. We have done several refis together and have gotten to know each other. She is a true professional and extremely knowledgeable. She lets me know what she needs and gets everything done in a timely manner. I depend on her...

Reply from Brittani T. Tran

November 13th, 2025 05:00 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Very informative

Reply from Carl Velasquez

November 12th, 2025 09:38 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Ally was so kind and communicative during the entire process. She made time to regularly check in and talk us through each phase of the process in a way that was incredibly helpful without feeling overbearing.

Reply from New American Funding - Ally Marendi...

November 3rd, 2025 04:20 PM

Was an absolute pleasure to work with you and Nicole! Thank you again for the opportunity to assist you both. so glad we were able to close in such ample time! ill be here the next time you need me and the team :)

2261–2270 of 45876

About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

Disclaimer