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Plano West in Allen, TX

Plano West, Allen, TX

A Higher Standard of Lending

Allen, TX
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Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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5 Star
97%
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2%
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Reviews from Web
  • L
    Lindsey M
    Ferris, TX
    Posted on February 17th, 2025 09:15 PM
    Smooth, seamless, and stress free! Kelsey made our loan process effortless from start to finish. Highly recommend her for an efficient and effective experience!
    Reply from Kelsey Acosta
    February 20th, 2025 09:17 PM
    Lindsey, I'm thrilled to hear that your experience was so positive! It means a lot to me that you found the process smooth and stress-free. Making the loan process effortless is always my goal, and I'm so glad I could help make this happen...
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  • G
    Gary L
    Mabank, TX
    Posted on February 17th, 2025 03:17 PM
    Very professional , great communication
    Reply from Kristen Walther-Merkins
    February 20th, 2025 03:20 PM
    Thank you so much, Gary! I'm thrilled to hear that you had a positive experience. Ensuring clear communication and professionalism is always my top priority, and it's wonderful to know it made a difference for you. If you ever need anything...
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  • R
    Richard W D
    NORTH RICHLAND HILLS, TX
    Posted on February 17th, 2025 03:16 PM
    The respsonsiveness and flexability shown
  • Zillow
    K
    Kristie B
    Posted on February 17th, 2025 12:00 AM
    I cannot say enough good things about angela! As a first time home buyer I was nervous about the process and knowing what would be a good fit for me. Angela had my best interest in mind at every point of the way and gently guided me through...
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  • D
    Douglas E
    Plano, TX
    Posted on February 16th, 2025 06:36 PM
    Bill was so knowledgeable and could find solutions to anytihng we encountered. Very pleasant to work with, the best I have ever had. Awesome loan officer, you'd be follish to work with anyone else. He was just great.
    Reply from Bill Headrick III
    February 16th, 2025 08:26 PM
    Dan, thank you so much for your kind words. It was a pleasure helping you through the process and finding solutions to any challenges we faced. I'm thrilled to hear that you had a positive experience and felt confident in my services. If you...
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  • M
    Morgan W
    Fort Worth, TX
    Posted on February 16th, 2025 02:17 PM
    April and her team were so incredibly helpful! They were very knowledgeable and quick to help answer any questions we may have had. It was a seamless experience .
    Reply from April Myrick
    February 16th, 2025 05:06 PM
    Thank you Morgan! My team and I loved working with you and AJ. Congratulations on your first home and please let us know if we can help you further!
  • P
    Peter M
    Mabank, TX
    Posted on February 15th, 2025 06:59 PM
    Kristen and Staci were both very professional, yet friendly and acted very quickly. We were both very impressed with how smooth the process went. When we were concerned about being approved, Kristen assured us that everything was going very...
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    Reply from Kristen Walther-Merkins
    February 18th, 2025 06:59 PM
    Thank you so much, Peter, for your kind words! I'm thrilled to hear that you had such a positive experience with Staci and me. We always strive to make the mortgage process as smooth and stress-free as possible, and I'm glad we could provide...
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  • P
    Paige W
    Harker Heights, TX
    Posted on February 15th, 2025 05:13 PM
    Bill was very helpful and efficient in the loan process. He and his staff were very close in communication with everything every step of the way.
    Reply from Bill Headrick
    February 16th, 2025 08:27 PM
    Thank you so much for your kind words, Paige. It was truly a pleasure working with you and guiding you through the loan process. My team and I always strive to maintain clear and consistent communication, and I'm glad to hear that you felt...
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  • R
    Richard U B
    Farmers Branch, TX
    Posted on February 14th, 2025 02:02 PM
    April went way above and beyond to make us comfortable and confident. she was great.
    Reply from April Myrick
    February 14th, 2025 02:09 PM
    Thank you Richard. I am so happy you and Tanner are now settling into your new home. Wishing you both all the best and let me know if I can be of further assistance any time. Congratulations!
  • Zillow
    M
    Molly C
    Posted on February 14th, 2025 12:00 AM
    I was so lucky to have found Emily to work with for buying my first home. She is incredibly knowledgeable about the home-buying process and always answered all of my questions honestly and accurately. She is also incredibly friendly and responsive...
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  • 871–880 of 8082
    About
    Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do. We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance

    Time Zone

    Pacific Standard Time (PST)
    Disclaimer

    Equal Housing Opportunity

    An Equal Housing Lender | Highlands Residential Mortgage, Ltd is located at 950 W. Bethany Drive, Suite 800 - Allen, TX 75013. | NMLS Identifier # 134871 www.nmlsconsumeraccess.org | A Texas Limited Liability Company registered under The Texas Department of Savings and Mortgage Lending Division of Licensing | Operating with the following licenses: AL Consumer Credit License #21266; AR Combination Mortgage Banker-Broker-Servicer License #109369; Arizona Mortgage Banker License #BK-1011006; CA-Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, Finance Lender Licensee #4131240; CO Colorado Mortgage Company Registration #134871. Regulated by the Division of Real Estate.; DC Mortgage Lender License #MLB134871; FL Mortgage Lender License #MLD968; GA Mortgage Lender License/Registration #37908; IA Mortgage Banker License #2018-0120; IL Illinois Residential Mortgage Licensee NMLS ID MB.6761013R (www.nmlsconsumeraccess.org). License by the Illinois Division of Banking, 320 West Washington St., Springfield, IL 62786, (217) 782-3000.; IN-DFI Mortgage Lending License #30529; KS Mortgage Company License #MC.0025127; KY Mortgage Company License #MC390233; LA Residential Mortgage Lending License; MD Mortgage Lender License #06-20712; MI Licensed by the Mississippi Department of Banking and Consumer Finance #134871 / Minn. Stat. Ann. § 58A.20; MO Company License #16-2132; NC Mortgage Lender License #L-157614; NE Mortgage Banker License #NE134871; NJ-Licensed mortgage banker n.s.--N.J. Department of Banking #134871; NM Mortgage Loan Company License; OH General Loan Law Certificate of Registration #GL.502014.000; OH Residential Mortgage Lending Act Certificate of Registration #MBMB.850279.000; OK Mortgage Broker License #MB002229; OK Mortgage Lender License #ML010007; Oregon Mortgage Lender License ML-5891; SC-BFI Mortgage Lender / Servicer License #MLS – 134871; TN Mortgage License #115557; TX-Texas – SML Mortgage Banker Registration #134871 https://www.sml.texas.gov/ConsumerInformation/tdsml_consumer_complaints.html; VA- Virginia Broker License #MC-5729. Virginia Lender License NMLS ID MC-5729 (www.nmlsconsumeraccess.org) NMLS ID #40889VA; Pennsylvania Lender License #75616; WA Consumer Loan Company License #CL-134871. This is not an offer for extension of credit or a commitment to lend.