Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
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Rob and his team did an excellent job
Reply from Rob Rothrock
August 13th, 2026 05:11 PM
Albi, I'm glad to hear that you found the efforts of my team and me to be excellent. Thank you for your kind words!
Kristen was great throughout the whole process, prompt to answer any questions we had, and very professional. Would definitely recommend her to family and friends.
Reply from Kristen Walther-Merkins
August 12th, 2026 06:03 PM
I appreciate your kind words, Maria. I'm pleased to know that you found the process smooth and my assistance helpful. Thank you for recommending me to your family and friends!
Consistent and down to earth communication, timeliness, friendly and helpful
Reply from Lauren Stamper | The Tish Ashley Te...
August 12th, 2026 04:17 PM
Aaron, I appreciate your kind words about the consistent and down-to-earth communication you experienced. It's great to know that you found our team friendly and helpful. Thank you for sharing your feedback!
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Luke was pleasant to talk to, just very hard to get a hold of when I needed to.
Reply from Luke Hamlett
August 12th, 2026 01:08 PM
Thank you for your feedback, Austin. I'm sorry to hear that you had difficulty reaching me when needed. Please reach out to me directly so we can address any remaining concerns or questions you have.
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Sam is the very best in the loan world, from start to finish he exceeded all expectations!
Reply from Owner
August 10th, 2026 03:47 PM
That's high praise, Roman; very kind! Thanks so much, and congrats to you and Sandra as you start your next chapter. Don't forget about chickens and goats!
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Without Sam my home purchase simply wouldn't have happened, bless that man!
Reply from Sam Brock
August 11th, 2026 06:43 PM
I'm happy to hear that I could play a part in your home purchase, Roman. Thank you for your kind words!
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Rob is a fantastic professional, , advocate , counselor and we were totally blessed to work with Rob personally. Our collaberatio for our clients is truly exceptional. The best part of Rob is that he is our friend. Highly recommended ❤️
Reply from Rob Rothrock
August 11th, 2026 01:02 PM
Scott, I'm pleased to hear that our collaboration has been beneficial for your clients and that you value our professional relationship. Your recommendation means a lot to me, and I'm grateful to have you as a friend as well. Thank you for...
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Great experience !
Reply from Rob Rothrock
August 11th, 2026 01:01 PM
Nathalie, I'm grateful you had a great experience! Thank you for sharing this positive feedback.
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Thanks for your help
Reply from Sam Brock
August 11th, 2026 05:59 PM
Thank you, Zee. I'm glad I could assist you.
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Sam provided detailed answers to all my questions and kept reassuring me that everything is going well. I appreciated all his guidance along the way :)
Reply from Sam Brock
August 11th, 2026 01:29 PM
I'm pleased to hear that my detailed answers and guidance were helpful to you, Shafaq. It's great to know that I could provide reassurance throughout the process. If you have any more questions or need further assistance, feel free to reach...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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