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Plano West in Allen, TX

Plano West, Allen, TX

A Higher Standard of Lending

Allen, TX
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Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM(Open now)
Thu
8:30 AM to 5 PM
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5 Star
97%
4 Star
2%
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0%
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Reviews from Web
  • L
    Lawrence H
    Amarillo, TX
    Posted on June 5th, 2025 12:17 AM
    Thank you
    Reply from Lauren Stamper | The Tish Ashley Te...
    June 8th, 2025 12:19 AM
    We appreciate your gratitude, Lawrence. It was a pleasure to be of service. If you have any further questions or need assistance, feel free to reach out.
  • for
    Marlon Kelly
    Encompass
    S
    SUZY E
    Desoto, TX
    Posted on June 3rd, 2025 07:52 PM
    He gor got the deal done with great communication
    Reply from Marlon Kelly
    June 6th, 2025 07:53 PM
    I'm glad to hear that the deal was completed successfully and that you were satisfied with the communication throughout the process. Thank you for your feedback, Suzy. If there's anything else I can assist you with, please feel free to reach...
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  • G
    Garrett C
    Rowlett, TX
    Posted on June 3rd, 2025 02:04 PM
    I appreciated the entire team being patient with us even when we would get frustrated throughout this process. The team worked thoroughly throughout all phases to make sure we had what we needed to hit our deadline.
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    Reply from Lauren Stamper | The Tish Ashley Te...
    June 6th, 2025 03:13 PM
    I'm delighted to hear that our team was able to assist you effectively and meet your deadline. It's wonderful to know that our patience and thoroughness made a difference throughout your process. Thank you for your kind words and for choosing...
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  • for
    Marlon Kelly
    Encompass
    G
    Gwenetta Y W
    Princeton, TX
    Posted on June 3rd, 2025 03:48 AM
    Marlon, He was there for me morning and night answered all my questions. And made me feel secured about the whole process.
    Reply from Marlon Kelly
    June 6th, 2025 03:51 AM
    I'm thrilled to know that I could be there for you throughout the process, Gwenetta. Ensuring you felt secure and informed is my top priority. Thank you for your kind words and trust in Highlands Residential Mortgage, Ltd.
  • T
    Taniche N J
    Denton, TX
    Posted on June 3rd, 2025 01:10 AM
    Tracy took the time to explain any and every detail and answer my questions even when I asked them more than once. I apprecitate all of her hard work in making experience a great one
    Reply from Tracy Chairez
    June 6th, 2025 01:14 AM
    I'm thrilled to hear that you had a great experience and that I could assist you by addressing all your questions. Thank you for your kind words and for appreciating my efforts. It was a pleasure working with you.
  • A
    Anthony L F
    Fort Worth, TX
    Posted on June 2nd, 2025 02:04 PM
    Th a k you for all your help!
    Reply from Kristen Walther-Merkins
    June 5th, 2025 02:11 PM
    I'm glad I could assist you. If there's anything more you need or any way I can further support you, please feel free to reach out. Thank you for choosing Highlands Residential Mortgage, Ltd.
  • for
    Marlon Kelly
    Encompass
    F
    Frederick L B
    Desoto, TX
    Posted on June 2nd, 2025 12:46 PM
    Constant communication, he is kind spirit, patient, gave us various assistance that helped us get our documents in order. Referred us different people that where so helpful. He is the best. He helped us buy our first home.
    Reply from Marlon Kelly
    June 5th, 2025 12:51 PM
    I'm thrilled to hear that your home-buying process was a success. It was a pleasure assisting you with constant communication and support. Thank you for your kind words and congratulations on purchasing your first home.
  • Encompass
    K
    Kimberly L
    Lewisville, TX
    Posted on June 2nd, 2025 11:58 AM
    Quick and helpful! Made it easy!
    Reply from Rick Oaks
    June 2nd, 2025 07:08 PM
    I'm thrilled to hear that you found the process quick and helpful, Kimberly. It was a pleasure to assist you and make things easy. Thank you for your positive feedback!
  • S
    Simon S
    Posted on June 2nd, 2025 12:20 AM
    As a first time home buyer, Rob was extremely informative to help me feel confident throughout each step of the lending process. He and his team were quick to respond to any question, big or small, and was always very professional. I Highly...
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    Reply from Owner
    July 24th, 2025 07:19 PM
    Thanks for the awesome review...it was our privilege to be a part of your home buying journey!
  • S
    Simon S
    Allen, TX
    Posted on June 2nd, 2025 12:07 AM
    We received thorough and consistent communication from Robert and his team. He made himself available on three separate occasions when I thought I was going to buy a house. I will recommend him and his team as much as I can.
    Reply from Rob Rothrock
    June 5th, 2025 12:10 AM
    I'm thrilled to hear that you received thorough and consistent communication throughout your home buying process, Simon. It was my pleasure to be available to assist you on multiple occasions. Thank you for your recommendation; it means a lot...
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  • 701–710 of 8082
    About
    Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do. We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance

    Time Zone

    Pacific Standard Time (PST)
    Disclaimer

    Equal Housing Opportunity

    An Equal Housing Lender | Highlands Residential Mortgage, Ltd is located at 950 W. Bethany Drive, Suite 800 - Allen, TX 75013. | NMLS Identifier # 134871 www.nmlsconsumeraccess.org | A Texas Limited Liability Company registered under The Texas Department of Savings and Mortgage Lending Division of Licensing | Operating with the following licenses: AL Consumer Credit License #21266; AR Combination Mortgage Banker-Broker-Servicer License #109369; Arizona Mortgage Banker License #BK-1011006; CA-Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, Finance Lender Licensee #4131240; CO Colorado Mortgage Company Registration #134871. Regulated by the Division of Real Estate.; DC Mortgage Lender License #MLB134871; FL Mortgage Lender License #MLD968; GA Mortgage Lender License/Registration #37908; IA Mortgage Banker License #2018-0120; IL Illinois Residential Mortgage Licensee NMLS ID MB.6761013R (www.nmlsconsumeraccess.org). License by the Illinois Division of Banking, 320 West Washington St., Springfield, IL 62786, (217) 782-3000.; IN-DFI Mortgage Lending License #30529; KS Mortgage Company License #MC.0025127; KY Mortgage Company License #MC390233; LA Residential Mortgage Lending License; MD Mortgage Lender License #06-20712; MI Licensed by the Mississippi Department of Banking and Consumer Finance #134871 / Minn. Stat. Ann. § 58A.20; MO Company License #16-2132; NC Mortgage Lender License #L-157614; NE Mortgage Banker License #NE134871; NJ-Licensed mortgage banker n.s.--N.J. Department of Banking #134871; NM Mortgage Loan Company License; OH General Loan Law Certificate of Registration #GL.502014.000; OH Residential Mortgage Lending Act Certificate of Registration #MBMB.850279.000; OK Mortgage Broker License #MB002229; OK Mortgage Lender License #ML010007; Oregon Mortgage Lender License ML-5891; SC-BFI Mortgage Lender / Servicer License #MLS – 134871; TN Mortgage License #115557; TX-Texas – SML Mortgage Banker Registration #134871 https://www.sml.texas.gov/ConsumerInformation/tdsml_consumer_complaints.html; VA- Virginia Broker License #MC-5729. Virginia Lender License NMLS ID MC-5729 (www.nmlsconsumeraccess.org) NMLS ID #40889VA; Pennsylvania Lender License #75616; WA Consumer Loan Company License #CL-134871. This is not an offer for extension of credit or a commitment to lend.