Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Lauren has great communication, explained the process well, and the entire process was completed exactly when she told us. I trust Lauren and her team. No surprises , just great quality service. This is our second time working with Lauren and...
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Reply from Lauren Stamper | The Tish Ashley Te...
March 23rd, 2026 06:13 PM
Thank you for your kind words, Heather. I'm pleased to know that my communication and explanations made the process clear and dependable for you. It's always my aim to deliver the service you've come to trust, with no unexpected outcomes. Knowing...
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Luke is easy to work with, and he typically communicates with me before I even need an update.
Reply from Luke Hamlett
March 20th, 2026 03:02 PM
I'm pleased to hear that my proactive communication has been helpful for you, Rebecca. Staying ahead with updates is important to ensure a smooth process, and I'm glad to know it's making a difference. If there's anything more you need or further...
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the entire Team Kelsey - was amazing!
always communicating and following up. Eventhough this was a small mortgage loan amount.
Reply from Kelsey Acosta
March 20th, 2026 01:48 PM
Jose, I'm glad to know that the communication and follow-up met your expectations, even for a smaller mortgage loan. Ensuring that every client feels supported is important to me. If there's anything else you need in the future, please feel...
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Working with Kelsey and team was a fantastic experience from start to finish. Their communication was excellent, they kept everyone informed throughout the process, and ensured a smooth and timely closing. My clients felt supported every step...
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Reply from Kelsey Acosta
March 17th, 2026 07:21 PM
Claudia, I'm pleased to hear that my communication and support made the process smooth and timely for you and your clients. Assisting you from start to finish was a priority, and I'm glad you felt well-informed throughout. I'm looking forward...
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Phenomenal communication
Reply from Lauren Stamper | The Tish Ashley Te...
March 16th, 2026 03:09 PM
I'm grateful for your feedback, Kaiden. It's great to know that the communication met your expectations. If you have any further questions or need assistance in the future, I'm here to help.
for
Always on top of it.
Reply from Rob Rothrock
March 13th, 2026 12:55 PM
I appreciate the feedback, Edward. It's important to me to be responsive and attentive throughout the process. If you have any more questions or need assistance in the future, don't hesitate to reach out.
Tracy answered all.of our questions and even worked late into the evening when she had training.
Reply from Tracy Chairez
March 13th, 2026 01:11 PM
I'm grateful for your kind words, Avis. It was important to me to ensure all your questions were addressed thoroughly, even if it meant working late. If you have any more questions or need assistance in the future, please don't hesitate to...
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Ms. Chairez is extremely intelligent and knowledgeable of the mortgage industry.She's a strategis, people person, understands how to safeguard her clients. I really enjoyed working with her. She is my mortgage person for life.
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Reply from Tracy Chairez
March 11th, 2026 08:38 PM
It's great to know that you found my knowledge and approach beneficial, Patonia. I'm pleased that our work together left such a positive impression. If there's anything more I can assist you with now or in the future, please don't hesitate...
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Tracy made everything simple and easy for us!
Reply from Tracy Chairez
March 11th, 2026 04:03 PM
I'm pleased to hear that I was able to make the process simple and easy for you, Daireion. If there's anything else you might need in the future, feel free to reach out.
The level of knowledge and professionalism displayed by Tish and her team , allowed us to manage a very complicated situation with ease.
Reply from Lauren Stamper | The Tish Ashley Te...
March 10th, 2026 07:57 PM
I'm glad to hear that Tish and the team's expertise made navigating your situation more manageable, William. Handling complex matters smoothly is always a goal, and your feedback encourages me to continue refining this approach. If you need...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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