Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
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Reviews from Web
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Communication and information was key.
Reply from Luke Hamlett
September 14th, 2026 04:41 PM
I appreciate you highlighting the importance of communication and information, Maurice. It's great to know these aspects made a positive impact on your experience.
I still havent be paid for this transaction. Highlands Mortgage is a great partner.
Reply from Tracy Chairez
September 14th, 2026 04:55 PM
Robert, I'm glad to hear you consider Highlands Mortgage a great partner. Regarding your payment concern, please reach out to me directly so we can address this promptly.
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Molly and the entire team were so pleasant and easy to work with. They communicated very well through each step of the process and even got me ready to close faster than expected. I would recommend Molly's team at Highland to anyone looking...
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Reply from Molly Acosta
September 11th, 2026 08:40 PM
Marshall, I'm grateful for your kind words about my team and me. It's wonderful to hear that our communication and efficiency made a positive impact on your experience. Your recommendation means a lot, and I'm pleased to know you'll be referring...
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Luke Hamlett has received a review with 5 star rating from Angeles B
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Luke and Cyndi went above and beyond tohelp us close in a really short time! They were communicative since day one. They truly made this process smooth for us. We are truly grateful for their support and help.Angeles & Mike
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Reply from Luke Hamlett
September 10th, 2026 02:39 PM
I'm grateful for your kind words, Angeles and Mike. It's wonderful to know that Cyndi and I could support you through a smooth and timely closing process. Your satisfaction is important to us, and we're pleased we could assist effectively.
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Rob was friendly, knowledgeable, dependable, prompt, and always available. I would definitely recommend him to anyone.
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Rob is friendly, knowledgeable, prompt, and always available. We had a wonderful experience with him. We would definitely recommend him to anyone.
Reply from Rob Rothrock
September 10th, 2026 12:42 PM
Sara, I'm grateful for your kind words and am pleased to know you had a wonderful experience. Thank you for the recommendation and trust in my services.
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Luke Hamlett has received a review with 5 star rating from Garrett P
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Luke was easy to get a hold of, he made our process very efficient and made it easy for us to understand what all we were getting into
Reply from Luke Hamlett
September 10th, 2026 03:39 PM
I'm glad to hear that you found the process efficient and easy to understand, David. It's important to me that communication is smooth and accessible. Thank you for sharing your experience!
Her kindness , positive energy and understanding . she never hesitated to answer questions and always explain in detail so that we may be fully informed. She was a pleasure to work with. If I could redo the process is choose her every time....
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Reply from Tracy Chairez
September 9th, 2026 01:52 PM
Lilly, thank you for your kind words. I'm pleased to know that my approach made the process enjoyable and informative for you. If there's anything more I can assist with in the future, please feel free to reach out.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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