Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
The service provided by the Highlands Residential Mortgage team was excellent. Lauren, Melissa, and Mario Toledo (our realtor) were efficient and hard-working, providing a personalized touch for the Perez family on their journey to find a new...
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Reply from Lauren Stamper | The Tish Ashley Te...
June 8th, 2026 03:13 PM
Oscar, I'm grateful to hear that you found the service from the Highlands Residential Mortgage team to be excellent. It's great to know that Melissa, Mario, and I could provide a personalized touch for the Perez family. If there's anything...
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Lauren is absolutely fantastic! Communication, patience, punctuality, professionalism are the main reasons why Lauren is the best at what she does. My client and I are truly grateful to have her in our corner.
Reply from Lauren Stamper | The Tish Ashley Te...
June 8th, 2026 02:50 PM
Mario, thank you for your kind words. I'm happy that you and your client found my communication, patience, and professionalism to be helpful. It's great to know that you feel confident having me in your corner. If there's anything else I can...
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I know it wasn't a easy file to work on, however Tracy got it done for our client ! So grateful !
Reply from Tracy Chairez
June 8th, 2026 07:13 PM
Joseph, I appreciate your acknowledgment of the challenges involved with the file. I'm glad I could assist in getting it done for your client. Thank you for your kind words and support!
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Rob was extremely friendly and knowledgeable helping guide us through a bit of an unknown for us (short term investment property eventually becoming our primary residence). He provided safe guidance and great advice. Super nice and personable,...
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Reply from Owner
August 15th, 2026 06:19 PM
Your recommendation means a lot to us...thank you!
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Rob was extremely friendly and knowledgeable helping guide us through a bit of an unknown for us (short term investment property eventually becoming our primary residence). He provided safe guidance and great advice. Super nice and personable,...
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Reply from Rob Rothrock
June 8th, 2026 01:31 PM
Mark, I appreciate your kind words and am glad to hear that you found my guidance helpful for your investment property journey. It's great to know that my communication and advice met your needs. Thank you for recommending me for any loan needs!...
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Everyone involved was very helpful, informative and patient. Made the experience much easier than we thought! Thankyou so much!
Reply from Kristen Walther-Merkins
June 5th, 2026 06:04 PM
I'm glad to hear that the experience was easier than expected, Angelica. Thank you for your kind words about the helpfulness and patience of everyone involved. If you have any more questions or need further assistance, feel free to reach out....
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This being our first home we didn't know what to expect . Tracy was patient with us and the million questions we had throughout the proces. She helped us understthe hurdles we needed to take care of in getting our loan approved and guided us...
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Reply from Tracy Chairez
June 5th, 2026 12:53 PM
Casey, I'm grateful to have been a part of your journey to purchasing your first home. It's wonderful to hear that my guidance and patience were helpful throughout the process. Thank you for your kind words and your willingness to recommend...
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Rick is extremely knowledgable and eager to share to help accompish the best outcome ive worked with him multiple times and the experience always keeps me coming back
Reply from Rick Oaks
June 2nd, 2026 02:27 PM
Thank you, my friend! Hard to believe we worked together the first time 23 years ago. We hope you love your beautiful new home! Please keep in touch!
Tracy made everything super easy for me to understand as a very first time homebuyer! She was so friendly, prompt, and thorough as well! It was such a smooth process.
Reply from Tracy Chairez
June 4th, 2026 03:02 PM
Corie, I'm glad to hear that I could make the process smooth and easy to understand for you as a first-time homebuyer. Your kind words about my friendliness and promptness mean a lot. If you have any more questions or need further assistance,...
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Tracy took her time to communicate with us yhroughout the Process. She would even respond off business hours to our concerns and questions. She really listened to everything we had to say and was very helpful with her advice.
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Reply from Tracy Chairez
June 4th, 2026 07:24 PM
Jasmine, I'm pleased to know that my communication and responsiveness throughout the process were helpful for you. It's important to me to listen and address any concerns or questions you have. Thank you for sharing your experience, and if...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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