Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Kristen was very informative at every step during the loan process and was proactive.
Reply from Kristen Walther-Merkins
June 3rd, 2026 01:22 PM
Thank you for your kind words, Patricia. I'm pleased to hear that you found the information and proactive approach helpful throughout the loan process. If you have any further questions or need assistance, please don't hesitate to reach out....
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Construction loans are a highly collaborative project with so many moving parts. Luke, Cindi and Evan guided me though the entire process so well. Specificall, Luke was intregal in (and I probably exhausted him) in "running the numbers" again,...
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Reply from Luke Hamlett
June 3rd, 2026 05:27 PM
I'm grateful for your thoughtful review, Christina. It's wonderful to hear that Cindi, Evan, and I could guide you through the construction loan process. I'm glad my patience and help in "running the numbers" met your needs. If there's anything...
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Lauren and her team are great!
They are professional, very knowledgeable. we had a pleasant experience with them, highly recommend!
Reply from Lauren Stamper | The Tish Ashley Te...
June 3rd, 2026 04:48 PM
Yesabel, I'm pleased to hear that you had a pleasant experience with my team and me. We appreciate your recommendation and are grateful for your kind words about our professionalism and knowledge. If you need any further assistance, please...
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All around great experience. Walked me through every step of the process and was always available if I had any questions .
Reply from Rob Rothrock
June 2nd, 2026 06:19 PM
John, I'm pleased to hear that you had a great experience and felt supported throughout the process. It's good to know that I could be available whenever you had questions. Thank you for taking the time to share your feedback!
Lauren was very responsive to, supportive of, and knowledgeable about everything that we asked along the way during this process. She and her team went above and beyond to make sure that all of our needs were met.
Reply from Lauren Stamper | The Tish Ashley Te...
June 1st, 2026 08:27 PM
Raymon, I appreciate your kind words about my responsiveness and support. It's great to know that my team and I could meet your needs throughout the process. Thank you for trusting us with this important journey.
Kellie and her team are aleays on top if things and make the the transaction flow go so smoothly! Clients are happy, title was so complimentary of lenders team, and they made me (broker) look so professional for recommending them! Thank you...
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Reply from Kellie Buchanan
June 1st, 2026 01:16 PM
Denni, I'm grateful for your kind feedback about my team and me. It's appreciated to hear that the transaction went smoothly and that everyone involved was pleased with the experience. Thank you for recommending us, and if there's anything...
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Kellie and her team were wonderful to work with. Not only did she make things easy for us to understand but the title company raved about how much they liked working with her as well.
Reply from Kellie Buchanan
June 1st, 2026 04:23 PM
Melissa, I'm happy to hear that you found working with my team and me to be a positive experience. It's great to know that the title company also enjoyed collaborating with us. If there's anything more I can assist you with, please don't hesitate...
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Tish Ashley was very professional and excellent in service
Reply from Lauren Stamper | The Tish Ashley Te...
June 1st, 2026 08:29 PM
Iyad, I'm grateful for your feedback on Tish Ashley's professionalism and service. It's wonderful to know you had a positive experience, and if there's anything more you need, please don't hesitate to reach out.
Kristen was great! My clients loved working with her! They gave her the highest praise too! She answered all their questions and mine too. Thank you Kristen!
Kristen was always quick to answer my questions. I liked the email that Highlands provides, cartoon style and all! It's nice to see that my clients get informed along the way throughout the process.
Reply from Kristen Walther
May 27th, 2026 07:45 PM
Betty, it's truly a blessing to work with you and your clients. You are very dedicated to providing the best service possible so it's easy to tag along!! Can't wait to close another one. I know that Stone will be so happy in Plano, Texas
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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