Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
for
Rob was amazing at explaining everything to me in detail and any unexpected expenses. He was easy to get in touch with and prompt at returning calls and following up with information. He made the whole experience easy as a first time home buyer....
read more
Reply from Rob Rothrock
June 8th, 2026 04:54 PM
Wendy, I'm grateful for your kind words and pleased to hear that you felt well-informed throughout your home buying journey. It's good to know that my communication helped make the process easier for you as a first-time buyer. Thank you for...
read more
for
Rob and Highlands Mortgage were great at helping us secure the mortgage on our forever home in Texas. Your professionalism, dedication, and support throughout the process made all the difference. We are incredibly grateful for your guidance...
read more
Reply from Rob Rothrock
June 8th, 2026 01:30 PM
D'Anne, I'm truly grateful for your kind words and am pleased to have been part of such a special milestone for your family. It's wonderful to hear that my professionalism and support made a difference in securing your forever home. Thank you...
read more
The service provided by the Highlands Residential Mortgage team was excellent. Lauren, Melissa, and Mario Toledo (our realtor) were efficient and hard-working, providing a personalized touch for the Perez family on their journey to find a new...
read more
Reply from Lauren Stamper | The Tish Ashley Te...
June 8th, 2026 03:13 PM
Oscar, I'm grateful to hear that you found the service from the Highlands Residential Mortgage team to be excellent. It's great to know that Melissa, Mario, and I could provide a personalized touch for the Perez family. If there's anything...
read more
Lauren is absolutely fantastic! Communication, patience, punctuality, professionalism are the main reasons why Lauren is the best at what she does. My client and I are truly grateful to have her in our corner.
Reply from Lauren Stamper | The Tish Ashley Te...
June 8th, 2026 02:50 PM
Mario, thank you for your kind words. I'm happy that you and your client found my communication, patience, and professionalism to be helpful. It's great to know that you feel confident having me in your corner. If there's anything else I can...
read more
I know it wasn't a easy file to work on, however Tracy got it done for our client ! So grateful !
Reply from Tracy Chairez
June 8th, 2026 07:13 PM
Joseph, I appreciate your acknowledgment of the challenges involved with the file. I'm glad I could assist in getting it done for your client. Thank you for your kind words and support!
for
Rob was extremely friendly and knowledgeable helping guide us through a bit of an unknown for us (short term investment property eventually becoming our primary residence). He provided safe guidance and great advice. Super nice and personable,...
read more
Reply from Owner
August 15th, 2026 06:19 PM
Your recommendation means a lot to us...thank you!
for
Rob was extremely friendly and knowledgeable helping guide us through a bit of an unknown for us (short term investment property eventually becoming our primary residence). He provided safe guidance and great advice. Super nice and personable,...
read more
Reply from Rob Rothrock
June 8th, 2026 01:31 PM
Mark, I appreciate your kind words and am glad to hear that you found my guidance helpful for your investment property journey. It's great to know that my communication and advice met your needs. Thank you for recommending me for any loan needs!...
read more
Everyone involved was very helpful, informative and patient. Made the experience much easier than we thought! Thankyou so much!
Reply from Kristen Walther-Merkins
June 5th, 2026 06:04 PM
I'm glad to hear that the experience was easier than expected, Angelica. Thank you for your kind words about the helpfulness and patience of everyone involved. If you have any more questions or need further assistance, feel free to reach out....
read more
This being our first home we didn't know what to expect . Tracy was patient with us and the million questions we had throughout the proces. She helped us understthe hurdles we needed to take care of in getting our loan approved and guided us...
read more
Reply from Tracy Chairez
June 5th, 2026 12:53 PM
Casey, I'm grateful to have been a part of your journey to purchasing your first home. It's wonderful to hear that my guidance and patience were helpful throughout the process. Thank you for your kind words and your willingness to recommend...
read more
for
Rick is extremely knowledgable and eager to share to help accompish the best outcome ive worked with him multiple times and the experience always keeps me coming back
Reply from Rick Oaks
June 2nd, 2026 02:27 PM
Thank you, my friend! Hard to believe we worked together the first time 23 years ago. We hope you love your beautiful new home! Please keep in touch!
181–190 of 8082
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
