Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
for
Well done as always, a pleasure to work with.
Reply from Rob Rothrock
July 16th, 2026 12:43 PM
Mark, I appreciate your kind words and am happy to hear that working with me has been a pleasure for you. Thank you for your support!
for
For me this is a very intimidating experience that I knew nothing about but everything was explained well in detail and it seemed like they really wanted what was best for me. Would definitely recommend anytime
Reply from Rick Oaks
July 13th, 2026 02:52 PM
I'm pleased to know that you felt supported and informed throughout the process, Matthew. It's important to me that every step is clear and focused on your best interests. Thank you for recommending my services, and if you need anything in...
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for
Rick was always just a phone call or email away. He was always available and answered us anytime wr we called. He also called to check in with us which was nice. He truly cared about us during the process and went out of his way to stay involved....
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Reply from Rick Oaks
July 9th, 2026 04:58 PM
Thank you Jami! It was our pleasure to assist with your purchase, and we hope you love your new home and commute! ;) I'm always here if and when you need me and I'll let you know the next time I'm out in east Texas!
Kristen Walther has received a review with 5 star rating from Daniel D
All well. No issues.
Reply from Kristen Walther-Merkins
July 13th, 2026 08:18 PM
Thank you for your feedback, Daniel. I'm pleased to hear that everything went well with no issues. If you need any further assistance, feel free to reach out.
for
Fast and efficient.
Reply from Sam Brock
July 10th, 2026 07:16 PM
I'm glad to hear you found the process fast and efficient, Flor. If there's anything else you need, please feel free to reach out.
Kelsey and her team are the best! Alwasy communicative and very easy to work with. Thank you for taking care of my clients.
Reply from Kelsey Acosta
July 10th, 2026 05:46 PM
Caroline, I appreciate your kind words about my team's communication and ease to work with. I'm glad we could take good care of your clients. If there's anything else you need, feel free to let me know!
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Rick and his team were always one step ahead of the loan process. Communication process by phone or email was outstanding. Rick even went the extra mile to be present at closing to meet us in person, it was a pleasure to have him With use every...
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Reply from Rick Oaks
July 6th, 2026 07:46 PM
Thank you, sir!
It was a pleasure working with and meeting you both at closing! We hope you love your new home and we're always a call away should you need anything!
Kelsey, Emma and the team were so easy to work with. We received our pre-approval within two days. The efficiency and communication made the overall experience very easy.
Reply from Kelsey Acosta
July 9th, 2026 02:27 PM
Kari, I'm glad to hear that the efficiency and communication made your experience easy. It's great to know that you received your pre-approval quickly. If you have any more questions or need further assistance, feel free to reach out!
She was knowledgeable, responsive, and always took the time to explain each step, making what could have been a stressful experience feel straightforward and manageable. She was proactive in keeping us informed, answered our questions quickly,...
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Reply from Kelsey Acosta
July 7th, 2026 05:18 PM
Matthew, I'm pleased to hear that you felt informed and confident throughout the process. It's important to me to provide clarity and support at every step. Thank you for your kind words, and if you have any more questions or need assistance...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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