Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Kelsey and her team were very communicative and helpful!
Reply from Kelsey Acosta
July 6th, 2026 08:28 PM
Katherine, I appreciate your kind words about the communication and helpfulness you experienced. It's my goal to ensure a smooth process for you, and I'm glad that you felt supported by my team and me. If you ever need further assistance, please...
read more
Lauren and her team was very informationa. They made the process easy for me to follow . I would highly recommend using them again.
Reply from Lauren Stamper | The Tish Ashley Te...
July 6th, 2026 02:08 PM
Jacques, I appreciate your feedback and am glad to know that you found the information helpful and the process easy to follow. Thank you for recommending us, and I look forward to the opportunity to assist you again in the future!
Easy to sign documents along with wasy to follow
Reply from Tracy Chairez
July 6th, 2026 02:51 PM
Arthur, I'm glad to hear that you found the document signing process easy and straightforward. Your feedback is valued, and I appreciate you taking the time to share your experience.
As our first home purchase, we were nervous about figuring out the processes and expectations of the process, but Lauren made this such a smooth and pleasant experience! Thank you to Lauren and her team for helping my partner and I find our...
read more
Reply from Lauren Stamper | The Tish Ashley Te...
July 6th, 2026 01:16 PM
Ashtin, I'm so pleased to hear that your first home purchase was a smooth and pleasant experience. Thank you for your kind words about my efforts and the team's support. Congratulations on finding your first home!
Honestly, the only "positive" was that my client got to closing but that came at my expense, not the lender's. My client didn't actually need me to take a commission reduction to close; a good lender would have offered a credit or other financing...
read more
Reply from Lauren Stamper | The Tish Ashley Te...
July 6th, 2026 07:06 PM
Lupe, I appreciate you sharing your experience and concerns with me. I'm sorry to hear about the issues you faced during the closing process. Please reach out to me directly so we can discuss how to better handle these situations in the future....
read more
for
Fast closing, clear steps to close, user friendly portal.
Reply from April Myrick
June 30th, 2026 01:26 PM
I'm pleased to hear that you found the closing process fast and the steps clear, Matthew. It's great to know that the portal was user-friendly for you. If there's anything else I can assist with, feel free to reach out.
Very helpful and prompt.
Reply from Lauren Stamper | The Tish Ashley Te...
June 29th, 2026 07:38 PM
Michael, I'm pleased to hear that you found the service helpful and prompt. Thank you for your feedback!
for
Good service
Reply from Molly Acosta
June 29th, 2026 02:50 PM
Thank you, Jae, for your feedback. I'm pleased to hear you had a good experience. If there's anything more I can assist with, please feel free to reach out.
Great communication with clients all the way through the process. Couldn't ask for a better person to go through the home buying process with.
Reply from Kelsey Acosta
June 29th, 2026 02:16 PM
Paul, I appreciate your kind words about the communication throughout the home buying process. I'm grateful to have been a part of your journey, and I'm here if you need any assistance in the future.
Very helpfu, communication was great, would recommend to family and friends
Reply from Lauren Stamper | The Tish Ashley Te...
June 29th, 2026 02:10 PM
Luis, I'm grateful to hear that you found the communication helpful and would consider recommending us to your family and friends. Thank you for your support!
151–160 of 8082
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
