Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
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Reviews from Web
Kelsey, Emma and the team were so easy to work with. We received our pre-approval within two days. The efficiency and communication made the overall experience very easy.
Reply from Kelsey Acosta
July 9th, 2026 02:27 PM
Kari, I'm glad to hear that the efficiency and communication made your experience easy. It's great to know that you received your pre-approval quickly. If you have any more questions or need further assistance, feel free to reach out!
She was knowledgeable, responsive, and always took the time to explain each step, making what could have been a stressful experience feel straightforward and manageable. She was proactive in keeping us informed, answered our questions quickly,...
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Reply from Kelsey Acosta
July 7th, 2026 05:18 PM
Matthew, I'm pleased to hear that you felt informed and confident throughout the process. It's important to me to provide clarity and support at every step. Thank you for your kind words, and if you have any more questions or need assistance...
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Promptness, completion with a short closing date and excellent communication with my clients and with me.
Reply from Rick Oaks
July 6th, 2026 03:13 PM
Kathy, Thank you for the kind words! It is always a pleasure working with you. We appreciate your business and can't wait to do it again!
Lauren and her team are absolutely amazing. That was definitely the best experience I've ever had with a lender, particularly with how complicated our portfolio can be. I recommend and will forever refer to her.
Reply from Lauren Stamper | The Tish Ashley Te...
July 6th, 2026 07:18 PM
James, I'm grateful for your kind words and am pleased to hear that you had a great experience with my team and me. Thank you for your recommendation and trust, especially given the complexities of your portfolio. Your referrals are truly valued!...
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We made it to the closing table.
Reply from Lauren Stamper | The Tish Ashley Te...
July 6th, 2026 01:21 PM
Everett, I'm happy to hear you made it to the closing table. Thank you for sharing this milestone with me!
The team was so supportive and made the whole process so seamless!!
Reply from Lauren Stamper | The Tish Ashley Te...
July 6th, 2026 01:10 PM
Katie, I'm glad to hear that you found the team supportive and the process seamless. Thank you for sharing your positive experience with us!
I've worked with Kelsey on multiple transactions and she delivers every time. Quick, communicative, and a pleasure to work with. My buyers are always in good hands!
Reply from Kelsey Acosta
July 6th, 2026 04:46 PM
Hector, I'm glad to hear that you've had such positive experiences working with me on multiple transactions. It's great to know that your buyers feel well taken care of. If there's anything else I can assist you with, please feel free to reach...
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The communication was A+++
Reply from Kelsey Acosta
July 6th, 2026 12:45 PM
Donald, I'm pleased to hear that you found the communication to be top-notch. It's important to me that my clients feel well-informed throughout the process. If you ever have more questions or need assistance, I'm here to help.
Kelsey and team were so easy to work with and kept us updated throughout the entire process so we knew what was going on behind he scenes and what to expect next. This was our first home-buying experience so that was so invaluable as we went...
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Reply from Kelsey Acosta
July 6th, 2026 05:34 PM
Thompson, I'm grateful for your kind words and happy to hear that your first home-buying experience was smooth and transparent. It's important to me that you felt comfortable and informed throughout the process. If you have any more questions...
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April and Andy were phenomenal to work with. The process of getting a mortgage is complicated, but they explained everything very well and answered any and all questions. Communication was efficient and thorough across every channel possible....
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Reply from April Myrick
July 6th, 2026 05:18 PM
Thank you for your kind words, Caleb. I'm glad that Andy and I could make the mortgage process clearer for you and that our communication met your expectations. Your recommendation means a lot to us. If you have any more questions or need further...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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