Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
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Reviews from Web
Tracy and her team were very professional and made it smooth throughout the whole process.
Reply from Tracy Chairez
August 5th, 2026 12:57 PM
Mykayla, I appreciate your kind words. I'm glad to hear that you found the process smooth and professional. If you have any more questions or need further assistance, please feel free to reach out.
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We love the Highlands Mortgage team! Luke made the process educational and easy to navigate. We are extremely happy with our choice to go with this team.
Reply from Owner
August 7th, 2026 02:59 PM
We were incredibly honored to assist you with your home financing. You and Brooke made this process easy. you were both quick to respond, provide documents, and made timely decisions. Please don't ever hesitate to reach out with any questions...
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Luke and Cyndi were extremely wonderful to work with! They led with education and made the process as seemless as possible. I could not have asked for a better team. My wife and I were intimidated by this process coming in, but the Highlands...
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Reply from Luke Hamlett
August 4th, 2026 07:13 PM
Thank you for sharing your experience, Matthew. I'm glad that Cyndi and I could make the process educational and seamless for you and your wife. It's wonderful to hear that you're enjoying your new home. If you have any further questions or...
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Great loan officer who cares about educating clients and helping them chose the best financial options for their personal finance picture.
Reply from Tracy Chairez
August 3rd, 2026 08:26 PM
Brittany, I'm grateful for your kind words. It's good to hear that my efforts in educating and assisting with financial options were helpful for you. If you have any further questions or need guidance, please feel free to reach out.
Lauren and team were great for my first time homebuyuing experience
Reply from Lauren Stamper | The Tish Ashley Te...
August 3rd, 2026 03:14 PM
Henry, I'm pleased to hear that Lauren and the team made your first-time homebuying experience great. Thank you for sharing your positive feedback with us at Highlands Residential Mortgage.
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First time buyer here and Molly was super helpful through out the entire purchasing process. it's a bit nerve wrecking as first time buyers but she happily answered all our questions (and we had a lot) with her professional opinion and really...
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Reply from Molly Acosta
July 31st, 2026 12:55 PM
Alyssa, I'm grateful for your kind words and happy to hear that I could help make your first home buying experience less nerve-wracking. It's important to me that you felt supported and well-informed throughout the process. If there's anything...
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Very professional and pro-active staff.
Reply from Lauren Stamper | The Tish Ashley Te...
July 30th, 2026 06:08 PM
Valerie, I appreciate your kind words about our professional and proactive staff. Thank you for taking the time to share your positive experience with us at Highlands Residential Mortgage.
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The transactino went smothly
Reply from Luke Hamlett
July 30th, 2026 05:36 PM
I'm glad to hear that the transaction went smoothly, Rebecca. If there's anything else you need or any questions you have, please feel free to reach out.
Everyone was super kind and communicative, it made the process very easy.
Reply from Lauren Stamper | The Tish Ashley Te...
July 30th, 2026 02:02 PM
Erin, I'm glad you found everyone kind and communicative, making the process easy for you. Thank you for your kind words and for sharing your experience with us.
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Excellent communication and explanations
Reply from Molly Acosta
July 30th, 2026 01:11 PM
Kelly, I'm thankful for your kind words about my communication and explanations. It's important to me that you feel informed throughout the process. If there's anything more you need, please let me know.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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