Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
The great part was that Ryan was exceptionally responsive and got back to me right away when I had question. The not so great part was being asked for unneeded documents from 2018 and 2019 because he cut and pasted old information. The process...
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Reply from Ryan Bird
October 21st, 2025 01:15 PM
Keely, thank you for sharing your thoughts. I'm pleased to hear that my responsiveness was helpful during your refinancing process. However, I regret any frustration caused by the request for outdated documents. I understand that the process...
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Thank you for being an advocate for me.
Reply from Matt Howard
October 20th, 2025 04:54 PM
I really appreciate the feedback and am looking forward to working with you again.
Great customer support . the process was fast and efficient
Reply from Ian McLellan
October 20th, 2025 03:50 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
Process was simple. There were regular updates. The only thing missing was our moblie notary had been told we needed to sign up for autopay, but those documents were not in the packet of closing documents she was provided. A little more clarity...
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Reply from Brett Foster
October 20th, 2025 01:28 PM
I appreciate your feedback, Jason. I'm pleased the process was straightforward and that you found the updates useful. I apologize for the missing documents related to autopay and understand how clear instructions regarding your mortgage account...
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Easy to work with
Reply from Jason Smith
October 17th, 2025 01:25 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
I did refinancing with Matt for the first time and I am super satisfied. I wish I knew Matt before hand so that I can do refinancing with him for my prioir loans. Matt provided the lowest interest rate, clear and consistent commnication. What...
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Reply from Matt Howard
October 16th, 2025 09:28 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
Got it done
Reply from Ryan Bird
October 16th, 2025 01:26 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
We have worked with Matt before and he has always provided us with options and is very easy to work with.
Reply from Matt Howard
October 16th, 2025 05:27 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
Matt Howard did not respond properly to my call or email. I am not going to refer anyone to Northpointe Bank.
Reply from Matt Howard - Northpointe Bank
October 14th, 2025 04:52 PM
Thank you for sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending needs....
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Ian is very easy to work with. He was very helpful and straight forward. I dod not have any issues at all and the process truly could not have gone any smoother.
851–860 of 3078
About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender