Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Better response times, more transparency on actual closing costs at the start.
Reply from Jim Koops - Northpointe Bank
November 5th, 2025 02:30 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...
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Jim was very easy to work with and made sure I was well prepared for closing and having all the documents and everything else that goes along in the process!
Reply from Jim Koops
November 11th, 2025 05:59 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Easy refinancing procedure with clear information and transparency
Reply from Brett Foster - Northpointe Bank
November 4th, 2025 03:03 PM
I appreciate your feedback on the refinancing process, Elliot. It's important to me that the procedure was easy for you and that everything was handled transparently and clearly. Thank you for trusting me with your refinance at Northpointe...
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He was resposive and helpful! We ended up paying more than he had originally quoted us, so I do believe we were mislead a little. Overall, Jim still did a great job facilitating our refinance .
Reply from Jim Koops
November 11th, 2025 02:46 PM
Thank you for sharing your feedback, Angela. I appreciate that you found my assistance helpful during the refinancing process. It's important to me to ensure clarity in all agreements, and I apologize if there was any confusion regarding costs....
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Ian and his team were very easy to work with. He worked with me to get the best rate, and the portal was very easy to navigate once underwriting started. He kept me up to date on all important milestones throughout the process and made sure...
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Reply from Ian McLellan
November 11th, 2025 01:43 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Everything went smoothly, and Jim was great.
Reply from Jim Koops
November 11th, 2025 01:35 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
Great interactions, great rate.
Reply from Jason Smith
November 11th, 2025 01:18 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Ian and Northpointe were great to work with. The loan portal was straight forward and intuitive, and any questions or issues were taken care of promptly. I highly recommend working with Ian and his team.
Things were smooth.
Reply from Matt Howard
November 10th, 2025 10:42 PM
I really appreciate the feedback and am looking forward to working with you again.
Brett was quick and ready to help. Everything he told meplayed out to be true and it was an overall smooth transaction. I will be referring a few people I know to Brett, that are looking to refinance.
Reply from Brett Foster - Northpointe Bank
November 3rd, 2025 06:59 PM
I'm grateful for your kind words, Daniel. It's satisfying to know that everything went smoothly and as anticipated. I'm always eager to assist, and I appreciate your referrals to others considering a refinance. It means a lot to have your trust...
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender