Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Previously worked with jim a few years ago and sent my parents to him a few years ago as well. Jim has always been very helpful and responsive and has always worked hard to get me any information I need and a great rate.
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Reply from Jim Koops
August 25th, 2026 12:14 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Jim was so great to work with. Always upfront with everything. He made the process so easy.
Reply from Jim Koops
August 24th, 2026 05:49 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
Dealings and conversations were black and white and void of ambiguity.
Reply from Jim Koops
August 20th, 2026 02:22 PM
I really appreciate the feedback and am looking forward to working with you again.
Every single member of the team is incredibly pleasant and welcoming, always ready to assist with any paperwork. We are eager to engage in further business with Northpoint bank soon. A special shoutout to Jason Smit. Many thanks for the wonderful...
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Reply from Jason Smith
August 19th, 2026 07:53 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
jason , exsplained from start to the end the process and time line to get the loan done , It Went wel and I would recommend northpointe / Jason smith to anyone doing a refinance or purchase of a property . Pleasure to work with .john Ryan
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Reply from Jason Smith
August 18th, 2026 12:21 PM
I really appreciate the feedback and am looking forward to working with you again.
Our realtor, understandably, tried to have us sign with a lender they’re familiar with but the rates (everywhere) were atrocious..Went on a limb three weeks before our close to find a better rate and we found Ian at Northpointe. Ian was tasked...
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We had great communication with Ian, we did feel that Kristy had very poor service and communication and overall made the majority of the process that much more difficult. She would often send only end of the day emails before signing out for...
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Reply from Ian McLellan
August 17th, 2026 07:12 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
2nd refi with Brett. He is always on top of things and makes the process easy.
Reply from Brett Foster - Northpointe Bank
August 10th, 2026 11:45 AM
Arthur, I appreciate your kind words and am grateful for the opportunity to assist you with your second refinance. It's nice to know that the process felt easy and efficient for you. Thank you for trusting me with your refinancing needs.
fast and easy just like I've come to expect
Reply from Ian McLellan
August 17th, 2026 05:34 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
everything went exactly to plan - exactly
Reply from Ian McLellan
August 14th, 2026 02:48 PM
I really appreciate the feedback and am looking forward to working with you again.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender