Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
next time listen to the customers wishes on what they want for their refinance appraisal
Reply from Ian McLellan - Northpointe Bank
February 24th, 2026 09:18 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...
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Relatively easy process and document upload was simple.
Reply from Brett Foster
March 2nd, 2026 10:17 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
Brett is quick, honest and helpful
Reply from Brett Foster
March 2nd, 2026 09:43 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
was able to get me through the refinancing quickly and seamlesly
Reply from Matt Howard
March 2nd, 2026 08:45 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Great communication and really liked the updates we received through text.
Reply from Ian McLellan
March 2nd, 2026 05:18 PM
I really appreciate the feedback and am looking forward to working with you again.
always quick response from Ian
Reply from Ian McLellan
March 2nd, 2026 02:46 PM
Hi Hiu, It's great to hear that you've been satisfied with the response times during your refinancing process. I aim to provide timely assistance, and I'm pleased it made a positive impact on your experience with Northpointe Bank. Should you...
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The whole process was smooth. The information was precise and everything was taken care off proactively.
Reply from Matt Howard
March 2nd, 2026 01:04 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Ian was professional, prompt and helpful. Plus, he matched the best rate I received from another (unpleasant, unprofessional) lender.
Reply from Ian McLellan
March 2nd, 2026 01:50 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Jason and his team are always very professional and responsive. I appreciate their eye for detail and a true want to do the best for their client. In a word…
Exceptional!!
I have worked with Jason in the past. He has earned my complete trust and respect . I firmly believe he works in the best interest of the client.Jason and his team are always very professional and responsive. A true asset to your bank.
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Reply from Jason Smith
March 2nd, 2026 10:28 PM
I really appreciate the feedback and am looking forward to working with you again.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender