Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Matt was quick to respond and helpful and transparent.
Reply from Matt Howard
March 6th, 2026 05:47 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
Hi Sir, Loan docs pulled for closing had my wife name wrong on many docs. Moreover, Escrow Officer was not available at time to signing (8:15am - 10:50am) and waited for 1hr to proceed with a resolution
Reply from Ryan Bird
March 5th, 2026 07:02 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Ian was great, responsive and helpful. At closing, we were ask to fill out forms with info regarding our trust and homeowners insurance. We had already provided copies of both and the info was already on file. There was a lot of time spent...
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Reply from Ian McLellan
March 5th, 2026 01:06 PM
I really appreciate the feedback and am looking forward to working with you again.
Ian was knowledgeable and prompt. Did what he said he would do and everything was as expected/discussed. I've recommended Northpointe over a dozen times since I applied.
Reply from Ian McLellan
March 5th, 2026 01:15 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
All communication was prompt, clear, and concise. Natalie and Tim were profeassional and exceedingly helpfyl. Natalie was instrumental in sorting out past due taxes and helped me resolve the issue quickly and smoothly. The level of service...
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Reply from Timothy Tusing
March 4th, 2026 04:23 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Tim tailored our conversation in a way that made communication effective. I told Tim that i had experience with terminology, time frames, and experience understanding the mortgage process and he tailored the conversation as if we were collegues...
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Reply from Timothy Tusing
March 4th, 2026 03:36 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Brett was very professional and quick to respond to questions! We truly appreciated his dedication and personlized approach and would confidently recommend his services to others:)
Reply from Brett Foster - Northpointe Bank
February 25th, 2026 12:54 AM
Dennis, I appreciate your kind words and recommendation. I’m glad to hear that my personalized approach and prompt responses were helpful to you. Your trust in recommending my services means a lot. Thank you for choosing Northpointe Bank for...
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Jason was great in helping and answering the questions. But the experience with the underwriting team and the title isurance team could be better. Underwriting team took a long time to process the documents though everything was supplied on...
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Reply from Jason Smith
March 3rd, 2026 08:37 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
Great working with the Team. Made the refinance very easy.
Reply from Jason Smith
March 3rd, 2026 05:59 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Northpointe gave us the best rates for the price. Definitely recommended. They were able to apply some lender credits and get the closing costs lower than competitors.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender