Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
He gave me the best loan processing experience
Reply from Jim Koops
March 25th, 2026 02:10 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
Jim was great to work with, and I was able to complete the processs completly online, which was nice as a first-time buyer. The only challenge, was that Jim was out of the office at some point, without an out of office response, which was stressful...
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Reply from Jim Koops
March 25th, 2026 05:17 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Jason helped me refinance my mortgage. He had the best rate of all the estimates I received and was very prompt and responsive. He answered all my questions (and I had a lot of questions— about taxes, escrow, closing costs, you name it). The...
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Jason was great to work with. I was skeptical at first as to how he could provide a lower interest rate than competing companies. I had also never heard of Northpointe before I found their name on a website that showed lenders with the best...
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Reply from Jason Smith
March 24th, 2026 07:23 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Ian gave me the best offer to refinance and the process was very smooth working with him and his team.
Reply from Ian McLellan
March 24th, 2026 02:47 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
Jim was great. He was patient while we maneuvered a very volatile rate market. Closing was on-time and seamless. We enjoyed our experience thoroughly with Jim and Northpointe!
Reply from Jim Koops
March 24th, 2026 02:42 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
on time closing as per expectations, easy systems to use, did Not asked unnecessary documents.
Reply from Ian McLellan
March 24th, 2026 01:50 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
The process was very smooth and Jim proactively found ways to better tailor the experience for me. For example, he was able to secure an appraisal waiver and he suggested an option with lender credit to offset the cost of the loan. The closing...
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Reply from Jim Koops
March 24th, 2026 01:44 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Very easy process - thank you so much!
Reply from Timothy Tusing
March 24th, 2026 01:31 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
Jason Smith - Northpointe Bank has received a review with 5 star rating from Danny Y
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender