Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Jim was responsive, the whole process moved fast, and everything went pretty smoothly.
Reply from Jim Koops
April 8th, 2026 01:30 PM
I'm glad to hear the refinancing process was smooth and timely for you, Sean. Responsiveness is something I strive to maintain, so it's great to know that met your expectations. Should you have any further questions or need assistance, don't...
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Thank you for enabling a smooth process!
Reply from Ian McLellan
April 8th, 2026 01:05 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
I had a great experience overall. The team was helpful and communicative throughout the process. There were some last-minute changes to the interest rate and additional charges, which seemed to stem from confusion about whether the property...
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Reply from Brett Foster - Northpointe Bank
March 31st, 2026 07:15 PM
Thank you for sharing your feedback with us, it truly helps us improve. I'm sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending needs.
Thanks for being a good partner and getting us through this. It saved us a ton of money in the long term
Reply from Jason Smith
April 7th, 2026 04:06 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Fast, simple, easy to work with
Reply from Jason Smith
April 7th, 2026 03:53 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Poor communication, repetitive requests, very slow and lazy responses, and no desire to help.
Reply from Jim Koops - Northpointe Bank
April 1st, 2026 02:22 PM
Thank you for sharing your feedback with us, it truly helps us improve. I'm sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending needs.
Jim was great to work with for both the mortgage refinances
Reply from Jim Koops
April 7th, 2026 02:16 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
Jim Koops kept us inf at all times, even after hours. It's been a pleasure working with him at Northpointe Bank!
Reply from Jim Koops
April 7th, 2026 12:29 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
Jim Koops - Northpointe Bank has received a review with 5 star rating from Ashna U
Best rate, efficient process
Reply from Jim Koops
April 7th, 2026 03:44 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender