Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Smooth and eficient process.
Reply from Ian McLellan
April 7th, 2026 01:35 PM
I really appreciate the feedback and am looking forward to working with you again.
Brett did a great job of explaining everything to first time refinancers. He was extremely prompt in responding to all of our questions as well. Thanks Brett!
Reply from Brett Foster - Northpointe Bank
March 31st, 2026 03:25 PM
It's great to know that I could assist you as a first-time refinancer by clearly explaining everything. Prompt communication is important, and I'm glad I could answer all of your questions swiftly. Thank you for choosing me for your refinancing...
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Ian was fast, helpful, and got me going after a single phone call. End to end was easy and pleasant.
Reply from Ian McLellan
April 6th, 2026 05:15 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
Brett was incredibly helpful through the entire refinancing process. This was our first refi, and I had questions just about every step of the way. Brett made himself available by text, phone, and email pretty much any time to put my mind at...
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Reply from Brett Foster - Northpointe Bank
March 30th, 2026 07:06 PM
I'm grateful for your kind words, Samantha. I'm pleased I could support you throughout your first refinancing experience and answer your questions along the way. Being available by text, phone, and email is something I believe is important...
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not applicable thankw
Reply from Ian McLellan
April 6th, 2026 01:20 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Great experience
Reply from Jim Koops
April 6th, 2026 12:38 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
Jim Koops is the best lender in the business! He is smart, knowledgeable, and hard working. I feel so lucky to have found him, and highly recommend him.
Jim Koops and Northpointe are the best lender. They are professional, efficient, have great tools, and offer the best loan package!
Reply from Jim Koops
April 6th, 2026 05:10 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Jim was very responsive and always open to a call. We never felt pushed . The online process was easy and accommodating. We had an experience with our previous lender that was pushy, impersonal, and actually insulting however we did not feel...
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Reply from Jim Koops
April 6th, 2026 07:27 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Smooth refi, great communication.Refinanced my 30-year fixed with Ian and the process was seamless from start to finish. He was responsive, transparent about costs, and proactive about keeping things on track. Closed ahead of the rate lock...
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Reply from Ian McLellan
April 6th, 2026 06:58 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
301–310 of 3077
About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender