Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM(Open now)
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Appreciate the support and information when it was needed and the automated updates at each step. Also appreciated the patience when I needed more time to complete tasks.
Reply from Timothy Tusing
April 13th, 2026 01:09 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
Thank you, Ian. Call me when rates drop again ;)
Reply from Ian McLellan
April 13th, 2026 07:58 PM
I really appreciate the feedback and am looking forward to working with you again.
Jim was the best!
Reply from Jim Koops
April 13th, 2026 08:04 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
We have refinanced with Ian and Northpointe before and it is always a very easy process. His communication is wonderful and the fees are very reasonable. We hope to use Ian again in the future for the next refinancing!
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Reply from Ian McLellan
April 13th, 2026 03:33 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
I had a great experience refinancing my home with Jason Smith and Northpointe Bank. Jason was incredibly communicative, answered all my questions quickly, and made sure the final numbers were completely transparent. The whole process, right...
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Reply from Jason Smith
April 13th, 2026 02:12 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Jim was helpful and responded in a timely manner. He wanted to help from the start.
Reply from Jim Koops
April 13th, 2026 05:53 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
We secured a very competitive rate at a reasonable pric. Jason was happy to draw up a number of different loan estimates.
My only complaint would be that the underwriting process was very drawn out.
Reply from Jason Smith
April 13th, 2026 09:55 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Hello Jason Smith, thank you so much for your help.
Reply from Jason Smith
April 13th, 2026 04:42 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
Great experience!
Reply from Ryan Bird
April 10th, 2026 03:34 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Ian is a great agent to work with, very responsive and patient with good answers to any questions I have. And his service extends beyond closing. He helped me after my mortgage was bought by another bank and now helped me again with refinance....
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender