Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM(Open now)
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Jim was responsive and helped us with some creative solutions when last minute wrinkles from the sellers appeared.
Reply from Jim Koops
June 23rd, 2026 12:48 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Overall smooth process
Reply from Matt Howard
June 22nd, 2026 07:28 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Brett has always been a pleasure to work with . Very professional and responsive
Reply from Brett Foster - Northpointe Bank
June 15th, 2026 04:47 PM
Thank you, Christopher, for your kind words. I'm happy to hear that you found my professionalism and responsiveness helpful. It’s been great working with you at Northpointe Bank.
The fast commnunication is alwasy the key!
Reply from Brett Foster - Northpointe Bank
June 12th, 2026 12:43 PM
Yiming, I appreciate your feedback about the fast communication. It's great to know it made a positive difference in your experience with Northpointe Bank.
Initial disclosures were not coming through due to technical issues. Closing disclosures were not accurate at times, and lender refused to provide an updated one saying "We can’t simply send out LE’s upon request. There had to be specific reasons...
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Reply from Ian McLellan
June 17th, 2026 03:56 PM
Thank you for sharing your experience, Akif. I'm sorry to hear about the challenges you faced with the disclosures and the back and forth on HOA matters. I understand how these issues could cause frustration, and I appreciate your patience...
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I'm older and can get confused with technology. I had some problems with uploading documents and such. Ryan was patient with me through my whole process.
Reply from Ryan Bird
June 17th, 2026 02:08 PM
Kelli, I'm thankful for your kind words. I'm pleased to know that my patience was helpful as you navigated the document upload process. If you ever have more questions or need assistance in the future, please feel free to reach out.
Great communication . It was hard to get in tocuh via phone but email communication was consistent.
Reply from Matt Howard
June 16th, 2026 03:30 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Matt is great to work with and helped get us through a smooth loan process with the best rate possible.
Reply from Matt Howard
June 16th, 2026 02:25 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Great rate and excellent terms with Lender Credits. Went with Northpointe bc the Loan Officer was highly professional and thorough Out of the Gate. He also provided multiple quotes with different terms / Lender Credits all in writing. Ultimately,...
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Reply from Jim Koops
June 16th, 2026 05:42 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
fast responses. Updates with the process everyday. Open communication.
Reply from Jim Koops
June 15th, 2026 09:40 PM
I really appreciate the feedback and am looking forward to working with you again.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender