New American Funding - Austin, TX

Austin, TX

4.87

(1,115)

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Austin, TX

https://www.newamericanfunding.com

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4.87

(1,115)

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The communication and helping us understand the process as from start to finish was so valuable. I feel very lucky to have been connected with Ryan and Jeremy and will continue to work with them in the future!

Ryan was always accessible and he had answers to all of my questions. He never tried to push me into anything I wasnt comfortable with and he constantly reassured me when I was concerned with any of the little hiccups in the home buying process...

COMMUNICATION

Reply from Randall Goltzman

September 9th, 2026 04:39 PM

I'm grateful for your feedback, Sam. It's great to know that the communication met your expectations. If there's anything else I can assist you with, please let me know. I am your lender for life. How is the house coming along?

Before you buy a home always verify the people who say are working to help you. Buying your first time home shouldn’t feel like a burden or a waste of your time. if a mortgage officer doesn’t know anything about your mortgage situation let...

When I found out my loan officer was being switched in the middle of an already overwhelming and stressful process, I was honestly worried. There was already so much going on, so many moving pieces, and so much uncertainty that the thought...

If Lauren is going to call herself a senior loan officer , then she needs to act like it. This is a review from the eyes of an ex loan officer. If she's been there 6 months are longer, she should already know all the information that she's...

Charles and the team at NAF did a great job with all the loan stuff so I was able to focus on finding a nice house!

Dianne was always available and responded to our messages and calls even during weekends and at night times. She cared about our transaction and did the best way to close it within the given time frame.

Reply from Dianne Steffey

September 6th, 2026 08:15 PM

Najib, I'm grateful for your kind words. I'm pleased to hear that my availability and commitment to your transaction made a positive impact. It was a pleasure working with you and Leah to ensure everything was completed on time. We really enjoyed...

Nothing specific. Everyone I worked with was knowledgeable and informative. Communication could've been a little better, though.

Reply from Dianne Steffey

September 6th, 2026 08:19 PM

Richard, I'm grateful for your feedback and pleased to hear that you found our team knowledgeable and informative. I appreciate your note about communication and will certainly take it into consideration to improve future experiences. I understood...

The patience the team at NAF had was great! NAF's willingness to work with me regarding a certain interest that expired.

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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